Updated: March 13, 2023
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by Denys Kashnytskyi
Tech Expert & Writer
326 resolved issues

How to get samsung tv to connect to internet

I tried to reset the IP address and now its not connecting or giving an IP address at all im not sure. Have tried turning wifi off and on multiple times but now not giving IP address on TV so do not know what to do

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

and you :)

Please, tell me the model of your Samsung TV.

Customer Replay

would the model number be this? UE55AU7100KXXU


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its a samsung 55 inch 4k ULTRA

Customer Replay

Thank you!
Did you try to connect any other devices to your Wi-Fi network?

yeah my phone hotspot and didnt work either

Customer Replay

Do you mean you try to connect the TV to the phone hotspot?

it tried the wifi but did not work so then i tried to connect it to my phone hotspot to see if it was just the wifi but connecting it to my phone did not work either

Customer Replay

Okay, noted, thank you!

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just keeps coming up network problem and when it tried to connect theres 2 red x's either side of the wifi diagram if that makes sense
but i dont know if ive messed up now by playing with the IP address#

Customer Replay

Did you receive any error code while trying to connect the TV to the Wi-Fi?

no error code

Customer Replay

Okay, got it!

i think i may have sorted it
unless you magically done something haha!

Customer Replay

Please, try to check if it`s connected.

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samsung tv plus and youtube now seem to be working im trying to re download Netflix
ah it says unable to install netflix?
would this be a network problem or something else

Customer Replay

It seems to be the network connecting issue.

but everything else seems to be working?
is there another way to install apps

Customer Replay

Did you use any VPN services or something on your TV?

Customer Replay

Great, thank you!

Customer Replay

Often changing the DNS server number or IP address on your TV can also fix Wi-Fi not working or a particular app not working on Wi-Fi on your Samsung TV.
Let`s try to check this way to fix your problem.
Please, follow these steps:

  1. Go to Settings > General > Network.
Customer Replay
  1. Select Network Status.
  2. Here you will see the status of your network. Please, provide me with what can you see there.

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Customer Replay

Thank you!
Please, choose IP Settings.

Customer Replay
  1. Select IP settings and set it to Get automatically.
  2. Go down and select the DNS setting. If it says Manual, select Get automatically. Alternatively, if it says Get automatically, change to Manual.

it says get automatically at the moment
so do i change it to manual

Customer Replay
  1. Once you change to Manual, the DNS Server option will become active. Enter using the numbers on your remote.
  2. Press the Ok button to save the changes.
  3. Restart the TV.

doi leave ip address as and just change DNS
restarting now
its working!

Customer Replay

Change it to manual and then you can change the DNS.

netflix is downloaded too!
thank you so much

Customer Replay

Please, check it one more time to be sure!

all workign thank you

Customer Replay

I am so pleased to see your issue got resolved!

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