Updated: May 03, 2023
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by Thomas Johnson
Tech Expert & Writer
535 resolved issues

How to clear paper jam or cartridge not moving on HP envy 4502

Short summary:

  1. Turn off the printer and unplug it from the power source.
  2. Remove the cartridges from the printer.
  3. Reinsert the cartridges and ensure they are securely in place.
  4. Plug the printer back in and turn it on.
  5. Print a test page to see if the issue is resolved.

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What troubleshooting have you done so far?

Customer Replay

Tried to clear it and restart the cartridge return

Could you please tell me the brand and model of your printer?

Customer Replay

hp envy 4502

hp envy 4502

Top answer

Have you tried to clean the printhead?

Customer Replay


banner 3
Top answer

May I ask you to remove and reinsert the cartridges?

Customer Replay

it's telling me that the printer cartridge cannot move

On the printer screen?

Customer Replay

yes, the one on the printer screen

Can you turn it off and try to remove the cartridge?

Customer Replay

i'll try

ok, i got the cartridges to move and i took them out and put them and turned the printer off now i will turn the printer back on

banner 6
Customer Replay

now it's working thank you

Customer Replay

thank you

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