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What troubleshooting have you done so far?
Tried to clear it and restart the cartridge return
Could you please tell me the brand and model of your printer?
hp envy 4502
no
it's telling me that the printer cartridge cannot move
On the printer screen?
yes, the one on the printer screen
Can you turn it off and try to remove the cartridge?
i'll try
ok, i got the cartridges to move and i took them out and put them and turned the printer off now i will turn the printer back on
Okay.
now it's working thank you
Great!
thank you
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