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Updated: May 03, 2023
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How to clear paper jam or cartridge not moving on HP envy 4502
Short summary:
- Turn off the printer and unplug it from the power source.
- Remove the cartridges from the printer.
- Reinsert the cartridges and ensure they are securely in place.
- Plug the printer back in and turn it on.
- Print a test page to see if the issue is resolved.
Hello! Thank you for choosing Howly.
What troubleshooting have you done so far?
Customer Replay
Tried to clear it and restart the cartridge return
Could you please tell me the brand and model of your printer?
Customer Replay
hp envy 4502
Customer Replay
no
Customer Replay
it's telling me that the printer cartridge cannot move
On the printer screen?
Customer Replay
yes, the one on the printer screen
Can you turn it off and try to remove the cartridge?
Customer Replay
i'll try
ok, i got the cartridges to move and i took them out and put them and turned the printer off now i will turn the printer back on
Okay.
Customer Replay
now it's working thank you
Great!
Customer Replay
thank you
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