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How do I unlock the screen on my Iphone 10
Short summary:
- Install iTunes on your computer if you don't have it yet. You can download it from the Apple website at https://support.apple.com/en-us/HT210384.
- Connect your iPhone to your computer using a USB cable.
- Launch iTunes and wait for it to recognize your iPhone.
- If your iPhone is already turned on but the screen is unresponsive, try holding down the Volume Up button and then the Volume Down button. After that, hold down the Power button until the phone turns off. Release the button and then hold it again to turn on the phone.
- If the previous step doesn't work, try holding down the Power button and both Volume buttons at the same time until the phone turns off. Then release the buttons and hold the Power button again to turn on the phone.
- Once your iPhone is turned on, enter your passcode to unlock the screen.
Hello, thank you for using Howly.
So what do you see on your iPhone screen right now?
I see my latest text message, the day and date, the correct time, the flash light button and the camera button. the swipe to unlock and bar appear and then go away. after 10 seconds, the screen goes blank.
And you need to launch the phone again?
Is it turning off every 10 seconds?
The screen goes blank and stays blank until i push the right button again.
What happens when you trying to unlock the phone?
i am not able to unlock the phone. the screen it totally unresponsive.
Oh, got it
Did you try to use iTunes to unlock it?
NOTHING happens when I touch the screen. Absolutely NOTHING.
Do you have iTunes on your Computer?
No
Then you should install it
Here you can do it > https://support.apple.com/en-us/
What exactly will installing I tunes do for me?
Then we will connect iPhone to your Computer and unlock the phone
OK, hang on while i install it.
Sure
If anything seems unclear - feel free to ask questions. I will be happy to answer them! :)
Installing now
Good!
Did you succeed?
finally, it is open.
Okay, good
Now what?
First, we will turn off the phone
- Unplug your iPhone from the computer if it’s connected.
- Turn off your iPhone by method below
- Press and hold both the side button and the Volume down button until the power off slider appears.
I am not able to turn it off. i can get to the screen to do the slide to off but nothing happens. As i said, the screen does not respond.
Got it
Can you just hold the Volume Up + Volume Down + Power button for a long time?
It should turn off
I will try that.
how long, still holding.
no luck, got cramps. tried another way to hold all 3 but no luck.
Okay, noted
Let's try to do this:
- Click 1-time "Volume Up" > Then 1-time "Volume down"
- Then Hold the Power button
phone went off but now shows turning on.
Got it
You might hold it a little long
the phone unlocked, i entered pass code and then again to connect to computer.
Were you able to unlock the phone?
With a passcode?
it seems to be working. let me check the functions i use the most.
Yes, sure
Everything seems to be working.
Thank you for the help. to prevent future issues, i turned the pass code off just now.
You're always welcome here, *****!
Is there anything else I can do for you today?
I do believe we are done. BTW, i am a retired industrial automation senior field service/tech support specialist. your responses were great and I always felt like I was in good hands.
Wow, thank you for so wise and powerful words. They are inspiring me even more!
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