Updated: May 05, 2023
Was it helpful?
by Rostyslav Vieliiev
Tech Expert & Writer
691 resolved issues

How do I unlock the screen on my Iphone 10

Yesterday I did the latest upgrade and it required me to enter a passcode. I could not complete the installation until I put in a new passcode. The screen show a small locked padlock on the top of the screen.

Short summary:

  1. Install iTunes on your computer if you don't have it yet. You can download it from the Apple website at https://support.apple.com/en-us/HT210384.
  2. Connect your iPhone to your computer using a USB cable.
  3. Launch iTunes and wait for it to recognize your iPhone.
  4. If your iPhone is already turned on but the screen is unresponsive, try holding down the Volume Up button and then the Volume Down button. After that, hold down the Power button until the phone turns off. Release the button and then hold it again to turn on the phone.
  5. If the previous step doesn't work, try holding down the Power button and both Volume buttons at the same time until the phone turns off. Then release the buttons and hold the Power button again to turn on the phone.
  6. Once your iPhone is turned on, enter your passcode to unlock the screen.

Hello, thank you for using Howly.
So what do you see on your iPhone screen right now?


Customer Replay

I see my latest text message, the day and date, the correct time, the flash light button and the camera button. the swipe to unlock and bar appear and then go away. after 10 seconds, the screen goes blank.

And you need to launch the phone again?
Is it turning off every 10 seconds?

Customer Replay

The screen goes blank and stays blank until i push the right button again.

What happens when you trying to unlock the phone?

Customer Replay

i am not able to unlock the phone. the screen it totally unresponsive.

banner 3

Oh, got it
Did you try to use iTunes to unlock it?

Customer Replay

NOTHING happens when I touch the screen. Absolutely NOTHING.

Do you have iTunes on your Computer?

Customer Replay


Then you should install it
Here you can do it > https://support.apple.com/en-us/

Customer Replay

What exactly will installing I tunes do for me?

banner 6

Then we will connect iPhone to your Computer and unlock the phone

Customer Replay

OK, hang on while i install it.

If anything seems unclear - feel free to ask questions. I will be happy to answer them! :)

Customer Replay

Installing now

Did you succeed?

Customer Replay

finally, it is open.

banner 9
Customer Replay

Now what?

First, we will turn off the phone

  1. Unplug your iPhone from the computer if it’s connected.
  2. Turn off your iPhone by method below
  3. Press and hold both the side button and the Volume down button until the power off slider appears.
Customer Replay

I am not able to turn it off. i can get to the screen to do the slide to off but nothing happens. As i said, the screen does not respond.

Got it
Can you just hold the Volume Up + Volume Down + Power button for a long time?
It should turn off

Customer Replay

I will try that.
how long, still holding.
no luck, got cramps. tried another way to hold all 3 but no luck.

Top answer

Okay, noted
Let's try to do this:

  1. Click 1-time "Volume Up" > Then 1-time "Volume down"
  2. Then Hold the Power button
Customer Replay

phone went off but now shows turning on.

Got it
You might hold it a little long

Customer Replay

the phone unlocked, i entered pass code and then again to connect to computer.

Were you able to unlock the phone?
With a passcode?

Customer Replay

it seems to be working. let me check the functions i use the most.

Customer Replay

Everything seems to be working.
Thank you for the help. to prevent future issues, i turned the pass code off just now.

You're always welcome here, *****!
Is there anything else I can do for you today?

Customer Replay

I do believe we are done. BTW, i am a retired industrial automation senior field service/tech support specialist. your responses were great and I always felt like I was in good hands.

Wow, thank you for so wise and powerful words. They are inspiring me even more!

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your iOS problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info