Updated: April 03, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

How do I set up my new remote

Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?

Customer Replay


Nice to meet you, *****
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

I lost my old remote and just got a new one voice control how do I set it up

Please tell me the model name of the remote.

Customer Replay

Voice Roku remote pro


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Thank you for the information.
To pair your voice remote during setup, remove the battery cover and install new matching batteries when prompted. If pairing does not begin automatically or your remote has a rechargeable battery with no battery cover (as is the case with the Roku Voice Remote Pro), you can manually initiate the process with a press and hold of the pairing button until the status light begins to flash.
The pairing button and status light are located on the back of a rechargeable voice remote (such as the Roku Voice Remote Pro)
When your Roku device detects your remote, it begins the pairing process and displays indicator on the screen.

Customer Replay

Has not yet
not working

OK, do you have a smartphone with Android or iOS?

Customer Replay

I have an IPhone with ios

Good. You can install the Roku mobile app for iOS® on your iPhone.
Via Roku mobile app you can access the settings of your Roku device and add the new remote.

Customer Replay

so there going to change me for this app

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The app is free.

Customer Replay

Ok I am there

OK, please tap the Devices tab at the bottom right of the screen. Find the name of the Roku device you're using on the page, then tap it.

Customer Replay

i don’t see a device

OK, there is an alternative way of connecting the remote.

Customer Replay

at my far right says settings

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Please try to tap on the Setting and find Remotes & devices

Customer Replay

all it says is roku remote v. it says premium plan then privacy policy then terms os use then contract us

OK, let's try to pair your new voice remote when your Roku device is powering on without using the app.

  1. Remove the power cord from your Roku device
  2. Wait at least 5 seconds
  3. Re-connect the power cord
  4. Wait for your Roku device to power on and for the Home screen to appear on your TV screen
  5. Within 30 seconds of seeing the Home screen, press and hold the pairing button on your new voice remote for 5 seconds, or until you see the status light begin to flash. If the light does not flash, try charging the remote or replacing the batteries.
Customer Replay

 ok thank you it’s working now

Great. Is there anything else I can help you with, *****?

Customer Replay

no thank you

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