How do I set up my new remote

Expert: Dmytro Sywyi

How To Pair Roku Remote - Pairing a New Remote - How To Fix Roku Remote  Issues - Roku Remote Broken - YouTube

Dmytro Sywyi (Expert): Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?

Customer: *****

Dmytro Sywyi: Nice to meet you, *****

Dmytro Sywyi: Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer: I lost my old remote and just got a new one voice control how do I set it up

Dmytro Sywyi: Please tell me the model name of the remote.

Customer: Voice remote pro

Dmytro Sywyi: Thank you for the information.
Dmytro Sywyi: To pair your voice remote during setup, remove the battery cover and install new matching batteries when prompted. If pairing does not begin automatically or your remote has a rechargeable battery with no battery cover (as is the case with the Roku Voice Remote Pro), you can manually initiate the process with a press and hold of the pairing button until the status light begins to flash.
Dmytro Sywyi: The pairing button and status light are located on the back of a rechargeable voice remote (such as the Roku Voice Remote Pro)
Dmytro Sywyi: When your Roku device detects your remote, it begins the pairing process and displays indicator on the screen.

Customer: Has not yet
Customer: not working

Dmytro Sywyi: OK, do you have a smartphone with Android or iOS?

Customer: I have an IPhone with ios

Dmytro Sywyi: Good. You can install the Roku mobile app for iOS® on your iPhone.

Dmytro Sywyi: Via Roku mobile app you can access the settings of your Roku device and add the new remote.

Customer: so there going to change me for this app

Dmytro Sywyi: The app is free.

Customer: Ok I am there

Dmytro Sywyi: OK, please tap the Devices tab at the bottom right of the screen. Find the name of the Roku device you’re using on the page, then tap it.

Customer: i don’t see a device
Customer: tab

Dmytro Sywyi: OK, there is an alternative way of connecting the remote.

Customer: at my far right says settings

Dmytro Sywyi: Please try to tap on the Setting and find Remotes & devices

Customer: all it says is roku remote v.1.5.1.1then it says premium plan then privacy policy then terms os use then contract us

Dmytro Sywyi: OK, let’s try to pair your new voice remote when your Roku device is powering on without using the app.

  1. Remove the power cord from your Roku device
  2. Wait at least 5 seconds
  3. Re-connect the power cord
  4. Wait for your Roku device to power on and the Home screen to appear on your TV screen
  5. Within 30 seconds of seeing the Home screen, press and hold the pairing button on your new voice remote for 5 seconds, or until you see the status light begin to flash. If the light does not flash, try charging the remote or replacing the batteries.

Customer: ok thank you it’s working now

Dmytro Sywyi: Great. Is there anything else I can help you with, *****?

Customer: no thank you