Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?
*****
Nice to meet you, *****
Please describe your request with as many details as possible for me to get the whole picture of the situation.
I lost my old remote and just got a new one voice control how do I set it up
Please tell me the model name of the remote.
Voice Roku remote pro
Thank you for the information.
To pair your voice remote during setup, remove the battery cover and install new matching batteries when prompted. If pairing does not begin automatically or your remote has a rechargeable battery with no battery cover (as is the case with the Roku Voice Remote Pro), you can manually initiate the process with a press and hold of the pairing button until the status light begins to flash.
The pairing button and status light are located on the back of a rechargeable voice remote (such as the Roku Voice Remote Pro)
When your Roku device detects your remote, it begins the pairing process and displays indicator on the screen.
Has not yet
not working
OK, do you have a smartphone with Android or iOS?
I have an IPhone with ios
Good. You can install the Roku mobile app for iOS® on your iPhone.
Via Roku mobile app you can access the settings of your Roku device and add the new remote.
so there going to change me for this app
The app is free.
Ok I am there
OK, please tap the Devices tab at the bottom right of the screen. Find the name of the Roku device you're using on the page, then tap it.
i don’t see a device
tab
OK, there is an alternative way of connecting the remote.
at my far right says settings
Please try to tap on the Setting and find Remotes & devices
all it says is roku remote v.1.5.1.1then it says premium plan then privacy policy then terms os use then contract us
OK, let's try to pair your new voice remote when your Roku device is powering on without using the app.
ok thank you it’s working now
Great. Is there anything else I can help you with, *****?
no thank you
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