Updated: April 12, 2023
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by Ivy Davis
Tech Expert & Writer
462 resolved issues

How do i reinstall zoom on macbookair

Hello, thank you for using Howly.
Could you please clarify, do you have the app installed at the moment?

Customer Replay

no i couldn't update the app & a zoom support email said I should uninstall the app and then download it but i don't know how to do that. the original error code I got with the update was 10004. Also I have an account # because I want access to that account


Top answer

Got it!
*****, I am now sending you the first part:

  • Go to the Zoom Download page. https://georgetown.zoom.us/download
  • On the “Zoom Software Download Center” page, download the first option Zoom Client for Meetings.
  • Once the download is complete, open the Finder. In the Finder, go to your Downloads folder and then double-click on Zoom.pkg file listing.
Customer Replay

the first option is zoom desktop client. there is not zoom client for meetings

That is the client for meetings.

Customer Replay

that's done so do I click continue?

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Top answer


  • In the pop-up window, click Continue to run the installer program.
  • Follow the prompts to complete the installation process.
  • Once completed the Zoom Cloud Meetings window will display.
Customer Replay

ok, the zoom icon is visible. Is that my program & my account?

That is the program, from there you will need to sign in.

Customer Replay

ok so now I have a functioning account?

You can simply open it up and enter your details in there, if you need any assistance, I am here!
Have you created an account before?

Customer Replay

yes, and I have my account #

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Great! Then, please enter your username and password into the Zoom App.

Customer Replay

it looks like it already has me signed in

You can try to make a meeting to be sure that you are logged in.
Or connect to a meeting.

Customer Replay

the meeting i needed to connect too is already finished which is why I had to find a way to solve my update problem.

I see.
Could you please tell me, do you have a profile icon in the top right corner of the app?

Customer Replay

but i tried opening a scheduled meeting & it works. yes I do have one

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That is great! It means that you are signed in!

Customer Replay

thanks a million! how do i access this service if i need you again?

You can use this link to get back to us anytime: https://howly.com/chat
Please save this link somewhere in your notes or elsewhere :)
Is there anything else I can do for you today?

Customer Replay

no thank goodness. do howly solve issues for computers other than zoom?

Of course!

Customer Replay

ok, thanks. good evening

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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