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How do i reinstall zoom on macbookair
Hello, thank you for using Howly.
Could you please clarify, do you have the app installed at the moment?
no i couldn't update the app & a zoom support email said I should uninstall the app and then download it but i don't know how to do that. the original error code I got with the update was 10004. Also I have an account # because I want access to that account
Got it!
*****, I am now sending you the first part:
- Go to the Zoom Download page. https://georgetown.zoom.us/download
- On the “Zoom Software Download Center” page, download the first option Zoom Client for Meetings.
- Once the download is complete, open the Finder. In the Finder, go to your Downloads folder and then double-click on Zoom.pkg file listing.
the first option is zoom desktop client. there is not zoom client for meetings
That is the client for meetings.
that's done so do I click continue?
Correct
- In the pop-up window, click Continue to run the installer program.
- Follow the prompts to complete the installation process.
- Once completed the Zoom Cloud Meetings window will display.
ok, the zoom icon is visible. Is that my program & my account?
That is the program, from there you will need to sign in.
ok so now I have a functioning account?
You can simply open it up and enter your details in there, if you need any assistance, I am here!
Have you created an account before?
yes, and I have my account #
Great! Then, please enter your username and password into the Zoom App.
it looks like it already has me signed in
Great!
You can try to make a meeting to be sure that you are logged in.
Or connect to a meeting.
the meeting i needed to connect too is already finished which is why I had to find a way to solve my update problem.
I see.
Could you please tell me, do you have a profile icon in the top right corner of the app?
but i tried opening a scheduled meeting & it works. yes I do have one
That is great! It means that you are signed in!
thanks a million! how do i access this service if i need you again?
You can use this link to get back to us anytime: https://howly.com/chat
Please save this link somewhere in your notes or elsewhere :)
Is there anything else I can do for you today?
no thank goodness. do howly solve issues for computers other than zoom?
Of course!
ok, thanks. good evening
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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