Hello, thank you for using Howly.
Could I ask you for a full printer model, please?
I have a HP 6400 three way printer. new cartridges and HP paper
Thank you for the answer!
Let me know when this issue first appears. Maybe you updated your printer software.
It appeared two days ago.
Do you remember what happened before this issue appeared?
The print on the screen is dark but on the printer comes out light.
I totally understand, thank you for the answer!
Do you have the HP Smart app installed on your PC/laptop?
I changed cartridges the day, both black and white and color. HP cartridages.
I have a desk top computer yes i do . I never had this problem before.
I got you, Thank you!
I always had good color and black and white with both desk top and printer
Noted.
don't understand this
Could I ask you to open the app that you used to use to print files? like Word app
And open any file to print
Click Print. The Print dialog box opens.
I just printed a weather app . The color was good but the black and white faded out.
Could I ask you to open the "Print" option one more time, but not to print, I will provide you with further steps, ok?
Is everything clear with the provided instruction?
I did this i will now try to print something
I adjusted the black and white app and it is much better. thank you
Thank you so much!
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
ok
signing off
I am so pleased to see your issue got resolved!
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