
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Nice to meet you, *****!
In order to help you, I need your assistance here please, could you tell me more about the issue? Where do you see this request for a security key?
In order to help you, I need your assistance here please, could you tell me more about the issue? Where do you see this request for a security key?
Customer Reply
I'm trying to set up a new computer

Are you looking for the password from your Wi-Fi?
Customer Reply
Yes

Are you currently connected to this Wi-Fi network on any of your devices?
Customer Reply
Yes

Which one?
Customer Reply
Home internet

On your laptop? PC?
Customer Reply
No two other computers

Do you have Windows or Mac system on that computers?
Customer Reply
I don't know

Okay, let us try to find your Wi-Fi password on one of the connected computers
Let's try assuming you have Windows there
Can you turn on one of the connected computers, please?
Let's try assuming you have Windows there
Can you turn on one of the connected computers, please?
Customer Reply
Yes

Thank you
Could you, please follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them to you!
1. Click the Start Menu.
2. Click Network Connections.
3. Click Network and Sharing Center.
4. Click on the Wireless network icon.
5. Click Wireless Properties.
6. Open the Security Tab.
7. Check Show characters to make the network security key visible.
Is everything clear with the provided instruction?
Could you, please follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them to you!
1. Click the Start Menu.
2. Click Network Connections.
3. Click Network and Sharing Center.
4. Click on the Wireless network icon.
5. Click Wireless Properties.
6. Open the Security Tab.
7. Check Show characters to make the network security key visible.
Is everything clear with the provided instruction?
Customer Reply
It says verifying and connecting

Great!
Do you have any additional questions I can help you with?
Do you have any additional questions I can help you with?
Customer Reply
No Thanks for your help

I am so pleased to see your issue got resolved!
No comments yet...
Comments