Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
I need to know the brand and model of your device.
Nedis WIFIVCR001CBK its a robot vaccum cleaner
Did you try to simply turn it off and on after 30 seconds?
Yes
Okay, since there are no instructions to factory reset it, I need to know what issue do you have with it.
Why do you need to reset it?
Because when i turn it on it doesnt work the way it should its just spinning around and doesnt go back to charger station, i purchased it from a friend so its not completely new but i know its not supposed to be like that
Yes, for sure.
Did you ask if your friend had that issue with it?
He didnt
Thanks.
What happens when you press Home button in the top left corner of your remote?
It should come back to recharge station.
It worked now, but earlier it just spinned
I think it was in another type of cleaning.
Now press Auto on your remote.
It should start Auto cleaning.
Now it is working... it didnt earlier today and i couldnt get the app eather earlier
Maybe you should restart it and try to send home before trying other ways.
Send home, I mean send to recharge station.
Do you have any additional questions I can help you with?
No i'll reach out if there is someting else
Great! I hope it will work properly now, but don't hesitate to contact us.
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