Updated: March 07, 2023
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by Anna Keiablo
Tech Expert & Writer
806 resolved issues

How do I connect the printer to the internet

Hello, thank you for using Howly.
Kindly tell me the brand and the model of your printer.

Customer Replay

brother MFC_J43OW

image

Got it.
Also, before we begin, are you trying to connect it to the Wi-Fi?

Customer Replay

yes we have a new moderm and I connected the computer okay but not the printer

Okay, no problem!

Customer Replay

iam sorry Iam a old lady and am a bit slow

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Oh, please, do not apologize for such a thing!
It is totally understandable and you are already doing a great job by asking for assistance!
Here are the first three steps you need to take:

  1. On your printer press the button "Menu".
  2. Press a down arrow button a few times until you see "Network" and then press "OK" button.
  3. Once again press a down arrow button a few times until you see "Network reset" and then press "OK" button.
    Once you are done with these three steps, please, let me know, I will guide you through the next steps as well.
Customer Replay

okay

Take your time, just try to keep me posted please

Customer Replay

I have done all of that

Amazing!
Right now, can you see "Reset network?" screen on your printer`s screen?

Customer Replay

yes

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Okay, good

  • Press 1 to reset the Network
  • Then press OK again
  • And when menu with Setup Wifi shows up - Select "Yes"
Customer Replay

thank you very much

You're welcome!
Is it working?

Customer Replay

I think so thank you so much

Perfect! You're always welcome here, *****πŸ˜‡
Is there anything else I can do for you today?

Customer Replay

yes made the hot weather go away

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Nice to hear that! So sweat

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