
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Nice to meet you, *****!
Kindly tell me the brand and the model of your printer.
Kindly tell me the brand and the model of your printer.

Got it.
Also, before we begin, are you trying to connect it to the Wi-Fi?
Also, before we begin, are you trying to connect it to the Wi-Fi?
Customer Reply
yes we have a new moderm and I connected the computer okay but not the printer

Okay, no problem!
Customer Reply
iam sorry Iam a old lady and am a bit slow

Oh, please, do not apologize for such a thing!
It is totally understandable and you are already doing a great job by asking for an assistance!
Here are the first three steps you need to take:
1. On your printer press the button "Menu".
2. Press a down arrow button a few times until you see "Network" and then press "OK" button.
3. Once again press a down arrow button a few times until you see "Network reset" and then press "OK" button.
Once you are done with these three steps, please, let me know, I will guide you through the next steps as well.
It is totally understandable and you are already doing a great job by asking for an assistance!
Here are the first three steps you need to take:
1. On your printer press the button "Menu".
2. Press a down arrow button a few times until you see "Network" and then press "OK" button.
3. Once again press a down arrow button a few times until you see "Network reset" and then press "OK" button.
Once you are done with these three steps, please, let me know, I will guide you through the next steps as well.
Customer Reply
okay

Take your time, just try to keep me posted please
Customer Reply
I have done all of that

Amazing!
Right now, can you see "Reset network?" screen on your printer`s screen?
Right now, can you see "Reset network?" screen on your printer`s screen?
Customer Reply
yes

Okay, good
Press 1 to reset the Network
- Then press OK again
- And when menu with Setup Wifi shows up - Select "Yes"
Press 1 to reset the Network
- Then press OK again
- And when menu with Setup Wifi shows up - Select "Yes"
Customer Reply
thank you very much

You're welcome!
Is it working?
Is it working?
Customer Reply
I think so thank you so much

Perfect! You're always welcome here, *****😇
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
yes made the hot weather go away

Nice to hear that! So sweat
Customer Reply
bye

Goodbye, *****!
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