Created: March 2, 2023

How do I connect the printer to the internet

Last Edit: March 2, 2023
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Anna Keiablo
Anna Keiablo Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Anna Keiablo
Anna Keiablo Tech Expert & Writer
Nice to meet you, *****!
Kindly tell me the brand and the model of your printer.
Customer Reply
brother MFC_J43OW
Anna Keiablo
Anna Keiablo Tech Expert & Writer
Got it.
Also, before we begin, are you trying to connect it to the Wi-Fi?
Customer Reply
yes we have a new moderm and I connected the computer okay but not the printer
Anna Keiablo
Anna Keiablo Tech Expert & Writer
Okay, no problem!
Customer Reply
iam sorry Iam a old lady and am a bit slow
Anna Keiablo
Anna Keiablo Tech Expert & Writer
Oh, please, do not apologize for such a thing!
It is totally understandable and you are already doing a great job by asking for an assistance!
Here are the first three steps you need to take:
1. On your printer press the button "Menu".
2. Press a down arrow button a few times until you see "Network" and then press "OK" button.
3. Once again press a down arrow button a few times until you see "Network reset" and then press "OK" button.
Once you are done with these three steps, please, let me know, I will guide you through the next steps as well.
Customer Reply
okay
Anna Keiablo
Anna Keiablo Tech Expert & Writer
Take your time, just try to keep me posted please
Customer Reply
I have done all of that
Anna Keiablo
Anna Keiablo Tech Expert & Writer
Amazing!
Right now, can you see "Reset network?" screen on your printer`s screen?
Customer Reply
yes
Anna Keiablo
Anna Keiablo Tech Expert & Writer
Okay, good
Press 1 to reset the Network
- Then press OK again
- And when menu with Setup Wifi shows up - Select "Yes"
Customer Reply
thank you very much
Anna Keiablo
Anna Keiablo Tech Expert & Writer
You're welcome!
Is it working?
Customer Reply
I think so thank you so much
Anna Keiablo
Anna Keiablo Tech Expert & Writer
Perfect! You're always welcome here, *****😇
Is there anything else I can do for you today?
Customer Reply
yes made the hot weather go away
Anna Keiablo
Anna Keiablo Tech Expert & Writer
Nice to hear that! So sweat
Customer Reply
bye
Anna Keiablo
Anna Keiablo Tech Expert & Writer
Goodbye, *****!
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