Hello, thank you for using Howly.
Kindly tell me the brand and the model of your printer.
brother MFC_J43OW
Got it.
Also, before we begin, are you trying to connect it to the Wi-Fi?
yes we have a new moderm and I connected the computer okay but not the printer
Okay, no problem!
iam sorry Iam a old lady and am a bit slow
Oh, please, do not apologize for such a thing!
It is totally understandable and you are already doing a great job by asking for assistance!
Here are the first three steps you need to take:
okay
Take your time, just try to keep me posted please
I have done all of that
Amazing!
Right now, can you see "Reset network?" screen on your printer`s screen?
yes
Okay, good
thank you very much
You're welcome!
Is it working?
I think so thank you so much
Perfect! You're always welcome here, *****π
Is there anything else I can do for you today?
yes made the hot weather go away
Nice to hear that! So sweat
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