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Do you want to change the settings and turn off the password unlock option or did you forget your S10 E phone's password and you are willing to unlock it?
Either delete it or turn it off. I have my password.
Got you, thank you for the reply!
Please, follow the instructions below:
ok...now "remove data"?
You don't need to remove data, if you are not willing to delete the data from your phone
You are able to unlock the phone and access Settings, correct
yes
Got it, thank you for the clarification!
after none a screen comes up "change to a non-secure screen" and either "cancel" or "remove data"
Got you, please choose "change to a non-secure screen"
That's not a choice it's a screen title. The choices are "cancel" or "remove data"
It basically means your phone will be without a password to access it, that's why it is called "non-secure"
Yeah....that's what I want
*****, please choose "remove data", it will remove the biometric data for your password (fingerprints, voice characteristics or retina patterns to identify you)
Customer Reply
ok
Please, update me once it will be done
looks like that did its....let me try it out
Perfect! Please, check it and update me on the results
yup.....looks like that fixed it! Thanks!
My pleasure!
Do you have any additional questions I can help you with?
Nope, I'm set.
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you too
Thank you! Stay safe!
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