
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Customer Reply
Either delete it or turn it off. I have my password.

Got you, thank you for the reply!
Please, follow the instructions below:
1. Open Settings on your Samsung phone > Lock Screen > Screen lock type.
2. If prompted, enter your current lock screen code.
3. Tap None.
Please, follow the instructions below:
1. Open Settings on your Samsung phone > Lock Screen > Screen lock type.
2. If prompted, enter your current lock screen code.
3. Tap None.
Customer Reply
ok...now "remove data"?

You don't need to remove data, if you are not willing to delete the data from your phone
You are able to unlock the phone and access Settings, correct?
You are able to unlock the phone and access Settings, correct?
Customer Reply
yes

Got it, thank you for the clarification!
Customer Reply
after none a screen comes up "change to a non-secure screen" and either "cancel" or "remove data"

Got you, please choose "change to a non-secure screen"
Customer Reply
That's not a choice it's a screen title. The choices are "cancel" or "remove data"

It basically means your phone will be without a password to access it, that's why it is called "non-secure"
Customer Reply
Yeah....that's what I want

*****, please choose "remove data", it will remove the biometric data for your password (fingerprints, voice characteristics or retina patterns to identify you)
Customer Reply
ok

Please, update me once it will be done
Customer Reply
looks like that did its....let me try it out

Perfect! Please, check it and update me on the results
Customer Reply
yup.....looks like that fixed it! Thanks!

My pleasure!
Do you have any additional questions I can help you with?
Do you have any additional questions I can help you with?
Customer Reply
Nope, I'm set.

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice day!
We are available 24/7, you can refer your questions anytime. Have a nice day!
Customer Reply
you too

Thank you! Stay safe!
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