Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?
Nice to meet you, ***** Please let me know what happened to your Facebook
i dont remember any of my log in details
do you remember email that you were using to login?
When was the last time you were using it?
about a year
Do you have many email addresses?
yes. I have tried both
Type the email address, mobile phone number, full name or username associated with your account, then click Search. Follow the on-screen instructions. you need to find it first, to be able to recover
i have tried this already. it doesnt work
Let me clarify: you can not find any facebook page assosiated to any of your email addresses and your phone number?
And you are also not sure if these were the addresses and a number you used to create it?
it is my sons account we are looking for. We need to delete them. I am his mother. I can see him on my friends list if that is any use?
Does your son want to delete their account?
yes. there is a photo that may be circulated. We are afraid that he will be shared with the people in his friends list
He needs to try to recover the password from the device he was using to login to the account. And once he gets access back to it, he will be able to delete it. You won't be able to get access to his account. He is the one who has to do it.
i know. that's the problem we cant get access
He needs to submit the “Confirm your identity” form https://www.facebook.com/help/contact/183000765122339. This form allows him to contact Facebook directly to restore his account. After he's submitted a form, Facebook will contact him via the email address that he has provided. You’ll typically receive a response from Facebook in 1 to 5 business days. At times, you need to wait for a longer time for their response. This is because Facebook receives an excessive number of reports daily, so it might take a while to get to yours.
ok. can i send my email address for them to respond to?
Yes I wish you to have this situation resolved asap
there is an option for selecting files. What do i do here?
Which field do you mean? Your son has to upload an id there. if it's in the form to confirm identity here you can read what form of ID are accepted: https://www.facebook.com/help/159096464162185helpref=contact_forms
do you think an out of date passport will do?
the document should be up to date
How old is your son?
ok. i think i have a bank statement. is it ok to take a pic of it and upload that?
Please check this article to see if it will be accepted: https://www.facebook.com/help/159096464162185?helpref=contact_form
Iі your son over 13 years old? Because if he is under, then the procedure is different
he is over i also have a birth cert
ok if he is over, then you are using the correct form
ok. im going to upload them now. Thank you for your help
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today? *****, you might also want to read this article on Facebook: https://www.facebook.com/help/383420348387540/?helpref=related_articles
It's about "a photo or video that violates the privacy of the child."
This is what it says when i press send your information couldn't be submitted Log in to your account to get back on Facebook, or to see further instructions.
Please check out the article I have sent you above Here it is: https://www.facebook.com/help/383420348387540/?helpref=related_articles
We encourage you to talk to your son about this issue and help them submit their own request to have this content removed https://www.facebook.com/help/327689333983073?helpref=faq_content
he has special needs
Understood In this case please try to feel out this form: https://www.facebook.com/help/contact/144059062408922 Additionally, try to report a page of an Underage Child to Facebook You can do it here: https://www.facebook.com/help/contact/209046679279097
The link to his profile you can get by opening his profile that you can find in your friends' list
ok where is the browsers address bar?
it is where you type any website name It is usually located at the very top of a browser window.
OK i think that worked
Great I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
thank you so much for your help. No thats all thanks
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