Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
Can you please explain the issue in detail?
The main unit won’t charge. The other phonesall say no power to main unit.
Can you tell me the brand and model of the device?
Panasonic serial no.*****, modelnoKK-TGF975
Do you have similar handsets in your household?
Yes, they were all in the box with the main unit.
Alright, grab a battery from the working unit and try swaping it in with the one in faulty unit
It the device works it's just the battery
themain unit says supplying power to base and the other one shows menu charge 7h. Also both units show the battery signal is flashing.
I see, so both are working as intended, correct?
The small unit shows main unit no power.
So it's not the battery then, I see
If available check to see if the handset will charge in an other charging station.
maybe I will take it back to Costco ,where I bought it. I don’t know what else to do.
Can you try swapping charging stations, please?
I did it. Now what?
And did the device start charging?
It says supplying power to base. Don’t pick up.
So it must be the base
Can you unplug the main unit's base from the wall and plug it again?
I don’t know. Ok I’ll do it. I did it and it has not changed.
I think the charging unit might be faulty
OK, I'm going to take it back. Thank you.
Glad to be of service:)
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