Created: November 23, 2022

How can I get the main unit to charge?

Last Edit: November 23, 2022
Gary Spenser
Gary Spenser Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Gary Spenser
Gary Spenser Tech Expert & Writer
Nice to meet you, *****!
Can you please explain the issue in detail?
Customer Reply
The main unit won’t charge. The other phonesall say no power to main unit.
Gary Spenser
Gary Spenser Tech Expert & Writer
Can you tell me the brand and model of the device?
Customer Reply
Panasonic serial no.*****, modelnoKK-TGF975
Gary Spenser
Gary Spenser Tech Expert & Writer
Do you have similar handsets in your household?
Customer Reply
Yes, they were all in the box with the main unit.
Gary Spenser
Gary Spenser Tech Expert & Writer
Alright, grab a battery from the working unit and try swaping it in with the one in faulty unit
It the device works it's just the battery
Customer Reply
ok,it’s done
themain unit says supplying power to base and the other one shows menu charge 7h. Also both units show the battery signal is flashing.
Gary Spenser
Gary Spenser Tech Expert & Writer
I see, so both are working as intended, correct?
Customer Reply
The small unit shows main unit no power.
Gary Spenser
Gary Spenser Tech Expert & Writer
So it's not the battery then, I see
If available check to see if the handset will charge in an other charging station.
Customer Reply
maybe I will take it back to Costco ,where I bought it. I don’t know what else to do.
Gary Spenser
Gary Spenser Tech Expert & Writer
Can you try swapping charging stations, please?
Customer Reply
I did it. Now what?
Gary Spenser
Gary Spenser Tech Expert & Writer
And did the device start charging?
Customer Reply
It says supplying power to base. Don’t pick up.
Gary Spenser
Gary Spenser Tech Expert & Writer
So it must be the base
Can you unplug the main unit's base from the wall and plug it again?
Customer Reply
I don’t know. Ok I’ll do it. I did it and it has not changed.
Gary Spenser
Gary Spenser Tech Expert & Writer
I think the charging unit might be faulty
Customer Reply
OK, I'm going to take it back. Thank you.
Gary Spenser
Gary Spenser Tech Expert & Writer
Glad to be of service:)