Updated: April 03, 2023
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by Gary Spenser
Tech Expert & Writer
772 resolved issues

How can I get the main unit to charge?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you please explain the issue in detail?

Customer Replay

The main unit won’t charge. The other phonesall say no power to main unit.

Can you tell me the brand and model of the device?

Customer Replay

Panasonic serial no.*****, modelnoKK-TGF975


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Do you have similar handsets in your household?

Customer Replay

Yes, they were all in the box with the main unit.

Alright, grab a battery from the working unit and try swaping it in with the one in faulty unit
It the device works it's just the battery

Customer Replay

ok,it’s done
themain unit says supplying power to base and the other one shows menu charge 7h. Also both units show the battery signal is flashing.

I see, so both are working as intended, correct?

Customer Replay

The small unit shows main unit no power.

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So it's not the battery then, I see
If available check to see if the handset will charge in an other charging station.

Customer Replay

maybe I will take it back to Costco ,where I bought it. I don’t know what else to do.

Can you try swapping charging stations, please?

Customer Replay

I did it. Now what?

And did the device start charging?

Customer Replay

It says supplying power to base. Don’t pick up.

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So it must be the base
Can you unplug the main unit's base from the wall and plug it again?

Customer Replay

I don’t know. Ok I’ll do it. I did it and it has not changed.

I think the charging unit might be faulty

Customer Replay

OK, I'm going to take it back. Thank you.

Glad to be of service:)

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