Updated: March 24, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

Having problems with sound on Roku television

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Do you have Hisense Roku TV?

Customer Replay

No. Roku


What troubleshooting have you done so far?

Customer Replay

Did all settings prompts.

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Have you tried restart the TV?

Customer Replay


Customer Replay


Let's try to clear the cache on your TV.

Customer Replay

Let s go.

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First, go to the Home dashboard

Customer Replay

Got it

Then press the ‘Home’ button on your TV remote 5 times
Press the ‘Up arrow’ ⬆️ button on your remote once
Press the ‘Rewind’ ⏪ button twice
Finally, press the ‘Fast forward’⏩ button twice

Customer Replay


Now restart the TV.

Customer Replay

Got search

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Does it help?

Customer Replay

Sound is on

Is there anything else I can do for you today?

Customer Replay

No appreciate.

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