Hello! Thank you for choosing our service. May I know your first name, please?
*****
Nice to meet you, *****!
What do you see when you're trying to use them?
message “step 2 software download
Were everything ok yesterday?
yes
Can you provide me with a photo of that screen, please?
yes
Visitor uploaded: Image.jpg
Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!
Ok
I'll be back shortly
Please, unplug your TV and the box from the power for 5-10 minutes
Then connect them back and check if the issue still exists
Reconnected msg “set up. Process about to begins
“connect with your media client
Okay
Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!
turned the tv off and on multiple times
I see *****
What does it say now? "Connect with your media client"?
Let me know please
“We were unable to connect to your media client
Thank you
Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat. Thank you!
Can you please:
Let me know please when you're done
I don’t see any ports that are yellow
What particular model do you have an issues with?
Can you take a photo of it, please?
Visitor uploaded: Image.jpg
Allow me a moment, please.
Can you:
Ok got cold
Press OK to begin the process.
Are you still with me? What stage are you at?
ok the tv is on and I have pictures voice
Okay, so everything is OK now?
The one tv is on in the kitchen but the other tv still has msg step 2 software download
there were 4 new set top boxes installed yesterday 3 of the tvxx so are working now….
Okay, I understand.
I repeated the instructions for this set and now it is working .. so now all sets are working
Great! Congrats, *****!
Is there anything else I can do for you today?
every set is working so problems solved thanks
That's great, *****!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Every thing is good thanks for your help
Thank you for chatting with us today!
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