Updated: April 03, 2023
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by Chris Wolker
Tech Expert & Writer
1013 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

Forgot iPhone 6 pass code

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Do you have a computer or Mac?

Customer Replay


Do you have iTunes installed on it?

Customer Replay

Yes. I’ve already tried to power it off and recover it from ITunes but it keeps going back to the disabled screen.

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Got it, have you tried the DFU mode?

Customer Replay

my computer isn’t recognizing the phone and the phone isn’t pulling up the iTunes logo.
No, what is that?

To enter the DFU mode, please do next:

  1. Connect the smartphone to the computer using a cable.
  2. Turn off the iPhone.
  3. When the screen goes out, hold down the power button for 3 seconds.
  4. Then hold down the Home button, while continuing to hold down the power button.
  5. After 10 seconds, release the power button and continue to hold the Home button for another 5 seconds.

Customer Replay

The black screen of the smartphone will indicate the entrance to DFU. The apple on the screen signals the start of iOS download, you will have to repeat the procedure again.

Then what

Customer Replay

Then in iTunes find your iPhone and press Restore

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Everything is grayed out under devices.

Customer Replay

Got it, please make sure you have the latest iTunes version, then reboot the computer, open iTunes and try again with DFU instructions.

It worked thanks

Customer Replay

Awesome, *****
Is there anything else I can do for you today?

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