Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
*****
Nice to meet you, *****!
same
Thank you!
I had to switch my firestick from HDMI 1 to HDMI 2 and that's when it went to zoom mode.
How do I get the screen size back to normal?
There is a YELLOW box that shows up in the upper right corner of my tv.
If you change back something happens?
if I change back to HDMI 1, the firestick goes from 1080pHD to 480pSD and screen goes black. No picture.
Everything was working fine last night.
When that changes?
This morning.
Okay
When you charge HDMI?
This morning.
Can you help me?
What do i do?
Navigate to Settings and Accessibility within your Amazon Fire Stick and toggle Screen Magnifier to Off.
That worked!! don't know how that got changed over night. Any ideas?
So, do you mean that it still zoomed?
No, it's back to normal. Could an updated have change the screen magnifier?
I don't play with the remote and don't know how the screen magnifier got turned on.
Thank you for your help!
Could you check the settings?
I know how to, just don't mess with them if everything is working properly.
Do you have remote?
Yes.
Is there anything you want me to check?
Yes, settings
ok, which one
Fire stick
what is it listed under
Settings
got it
Thank you!
It was updated this morning.
everything is working fine now. Thanks for your help.
Is there anything else I can do for you today?
no, thank you.
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
14 verified experts are online now
What about starting a discussion? Be the first to share your thoughts!