Updated: April 05, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

Firestick is in zoom mode

 Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?

Customer Replay

*****

Nice to meet you, *****!

Customer Replay

same

Customer Replay

I had to switch my firestick from HDMI 1 to HDMI 2 and that's when it went to zoom mode.

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Customer Replay

How do I get the screen size back to normal?
There is a YELLOW box that shows up in the upper right corner of my tv.

If you change back something happens?

Customer Replay

if I change back to HDMI 1, the firestick goes from 1080pHD to 480pSD and screen goes black. No picture.

Customer Replay

Everything was working fine last night.

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When that changes?

Customer Replay

This morning.

Okay
When you charge HDMI?

Customer Replay

This morning.

Customer Replay

Can you help me?

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Customer Replay

What do i do?

Navigate to Settings and Accessibility within your Amazon Fire Stick and toggle Screen Magnifier to Off.

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Customer Replay

That worked!! don't know how that got changed over night. Any ideas?

So, do you mean that it still zoomed?

Customer Replay

No, it's back to normal. Could an updated have change the screen magnifier?
I don't play with the remote and don't know how the screen magnifier got turned on.
Thank you for your help!

Could you check the settings?

Customer Replay

I know how to, just don't mess with them if everything is working properly.

Do you have remote?

Customer Replay

Yes.

Customer Replay

Is there anything you want me to check?

Yes, settings

Customer Replay

ok, which one

Customer Replay

what is it listed under

Customer Replay

got it

Customer Replay

It was updated this morning.

Customer Replay

everything is working fine now. Thanks for your help.

Is there anything else I can do for you today?

Customer Replay

no, thank you.

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