Created: October 12, 2022

Firestick is in zoom mode

Last Edit: November 9, 2022
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
 Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
Customer Reply
*****
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
same
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Thank you!
Customer Reply
I had to switch my firestick from HDMI 1 to HDMI 2 and that's when it went to zoom mode.
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Yes
Customer Reply
How do I get the screen size back to normal?
There is a YELLOW box that shows up in the upper right corner of my tv.
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
If you change back something happens?
Customer Reply
if I change back to HDMI 1, the firestick goes from 1080pHD to 480pSD and screen goes black. No picture.
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Okay
Customer Reply
Everything was working fine last night.
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
When that changes?
Customer Reply
This morning.
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Okay
When you charge HDMI?
Customer Reply
This morning.
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Okay
Customer Reply
Can you help me?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Yes
Customer Reply
What do i do?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Navigate to Settings and Accessibility within your Amazon Fire Stick and toggle Screen Magnifier to Off.
Customer Reply
That worked!! don't know how that got changed over night. Any ideas?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
So, do you mean that it still zoomed?
Customer Reply
No, it's back to normal. Could an updated have change the screen magnifier?
I don't play with the remote and don't know how the screen magnifier got turned on.
Thank you for your help!
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Could you check the settings?
Customer Reply
I know how to, just don't mess with them if everything is working properly.
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Do you have remote?
Customer Reply
Yes.
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Okay
Customer Reply
Is there anything you want me to check?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Yes, settings
Customer Reply
ok, which one
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Fire stick
Customer Reply
what is it listed under
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Settings
Customer Reply
got it
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Thank you!
Customer Reply
It was updated this morning.
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Okay
Customer Reply
everything is working fine now. Thanks for your help.
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Is there anything else I can do for you today?
Customer Reply
no, thank you.
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
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