Hello! Thank you for choosing our service. May I know your first name, please?
*****
Nice to meet you, *****!
same to you
What error occurs on the TV?
it's just connecting the Disney app on my tv
Ok
After you downloaded the application are you logged into your account?
yes, the app is installed on the tv
Got it
How exactly does the app not work on the TV?
log in online ,I've done that ,an still not logging in to my disney account on my tv
Could you send me a photo, please?
in my room that everywhere else is connected
What you see on TV
photo of what
What you see in the app on the TV
I see ,Visit the URL below on a computer or mobile device to continue.
I did all that
Have you tried restarting the TV?
no but do it now
Thank you
it's still the same ,I press login in an its telling me to log in online and I did that on my phone
Could you send me a photo, please
I'll try ,I'm new at this
It`s ok
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Visitor uploaded: Image.jpg
Thank you
Have you entered the code into the app on your phone?
no it's telling me to login
Just a moment, please
disneyplus.com/begin
Follow this link, please
And try to enter the code
thank you so much for your help it's working
Great!
Is there anything else I can do for you today?
no thank you
I am so pleased to see your issue got resolved!
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