Updated: March 20, 2023
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by Denys Kashnytskyi
Tech Expert & Writer
326 resolved issues

Disney not working on my hisense tv in my room

Hello! Thank you for choosing our service. May I know your first name, please?

Customer Replay


Nice to meet you, *****!

Customer Replay

same to you

What error occurs on the TV?


Customer Replay

it's just connecting the Disney app on my tv

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After you downloaded the application are you logged into your account?

Customer Replay

yes, the app is installed on the tv

Got it
How exactly does the app not work on the TV?

Customer Replay

log in online ,I've done that ,an still not logging in to my disney account on my tv

Could you send me a photo, please?

Customer Replay

in my room that everywhere else is connected

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What you see on TV

Customer Replay

photo of what

What you see in the app on the TV

Customer Replay

I see ,Visit the URL below on a computer or mobile device to continue.

Customer Replay

I did all that

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Have you tried restarting the TV?

Customer Replay

no but do it now

Customer Replay

it's still the same ,I press login in an its telling me to log in online and I did that on my phone

Could you send me a photo, please

Customer Replay

I'll try ,I'm new at this

It`s ok
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Visitor uploaded: Image.jpg

Thank you
Have you entered the code into the app on your phone?

Customer Replay

no it's telling me to login

Just a moment, please
Follow this link, please
And try to enter the code

Customer Replay

thank you so much for your help it's working

Is there anything else I can do for you today?

Customer Replay

no thank you

I am so pleased to see your issue got resolved!

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