Updated: March 20, 2023
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by Denys Kashnytskyi
Tech Expert & Writer
326 resolved issues

Disney not working on my hisense tv in my room



Hello! Thank you for choosing our service. May I know your first name, please?

Customer Replay


*****


Nice to meet you, *****!

Customer Replay


same to you


What error occurs on the TV?

image

Customer Replay


it's just connecting the Disney app on my tv

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Ok
After you downloaded the application are you logged into your account?

Customer Replay


yes, the app is installed on the tv


Got it
How exactly does the app not work on the TV?

Customer Replay


log in online ,I've done that ,an still not logging in to my disney account on my tv


Could you send me a photo, please?

Customer Replay


in my room that everywhere else is connected

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What you see on TV

Customer Replay


photo of what


What you see in the app on the TV

Customer Replay


I see ,Visit the URL below on a computer or mobile device to continue.

Customer Replay


I did all that

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Have you tried restarting the TV?

Customer Replay


no but do it now

Customer Replay


it's still the same ,I press login in an its telling me to log in online and I did that on my phone


Could you send me a photo, please

Customer Replay


I'll try ,I'm new at this


It`s ok
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay


Visitor uploaded: Image.jpg


Thank you
Have you entered the code into the app on your phone?

Customer Replay


no it's telling me to login


Just a moment, please
disneyplus.com/begin
Follow this link, please
And try to enter the code

Customer Replay


thank you so much for your help it's working


Great!
Is there anything else I can do for you today?

Customer Replay


no thank you


I am so pleased to see your issue got resolved!

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