Created: January 17, 2023

Disney not working on my hisense tv in my room

Last Edit: January 17, 2023
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Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Hello! Thank you for choosing our service. May I know your first name, please?
Customer Reply
*****
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
same to you
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
What error occurs on the TV?
Customer Reply
it's just connecting the Disney app on my tvDisney+
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Ok
After you downloaded the application are you logged into your account?
Customer Reply
yes, the app is installed on the tv
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Got it
How exactly does the app not work on the TV?
Customer Reply
log in online ,I've done that ,an still not logging in to my disney account on my tv
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Could you send me a photo, please?
Customer Reply
in my room that everywhere else is connected
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
What you see on TV
Customer Reply
photo of what
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
What you see in the app on the TV
Customer Reply
I see ,Visit the URL below on a computer or mobile device to continue.
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Ok
Customer Reply
I did all that
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Have you tried restarting the TV?
Customer Reply
no but do it now
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Thank you
Customer Reply
it's still the same ,I press login in an its telling me to log in online and I did that on my phone
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Could you send me a photo, please
Customer Reply
I'll try ,I'm new at this
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
It`s ok
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Visitor uploaded: Image.jpg
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Thank you
Have you entered the code into the app on your phone?
Customer Reply
no it's telling me to login
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Just a moment, please
disneyplus.com/begin
Follow this link, please
And try to enter the code
Customer Reply
thank you so much for your help it's working
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Great!
Is there anything else I can do for you today?
Customer Reply
no thank you
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
I am so pleased to see your issue got resolved!

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