Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Customer Reply
I've updated developer options, but I can't pair my card reader
May I know, what card reader are you using?
Is there a brand and model?
Is there a brand and model?
Customer Reply
I've had it for years. It's the classic square with chip and pin and contactless facility
Noted, thank you
And are you trying to pair it with your phone?
And are you trying to pair it with your phone?
Customer Reply
My Samsung S21 smart phone
May I know, is this the first time you are pairing this card reader with this specific phone?
Customer Reply
Yes. I upgeaded to a different phone
Understood
Have you tried to turn off your Bluetooth and then turn it on?
Have you tried to turn off your Bluetooth and then turn it on?
Customer Reply
Yes
I see
Press the button on your Square Reader once to see the battery level.
Could you please tell me what lights do you see?
Press the button on your Square Reader once to see the battery level.
Could you please tell me what lights do you see?
Customer Reply
3 green lights
Great, thank you
Please reset your square reader.
Hold down the power button for approximately 20 seconds. The lights on your reader will flash orange, then red, and then they will stop flashing. Do not let go of the power button until after the red lights have stopped flashing.
Please reset your square reader.
Hold down the power button for approximately 20 seconds. The lights on your reader will flash orange, then red, and then they will stop flashing. Do not let go of the power button until after the red lights have stopped flashing.
Customer Reply
I will do that now
Thank you
Please keep me posted
Please keep me posted
Customer Reply
Done
Still nothing?
Customer Reply
Shall I try to pair it again?
Yes, please
Customer Reply
I'll keep you posted
Great, thank you
Customer Reply
Yes. Just finished, but it still says Developer Options not Supported
Developer Options Not Supported keeps showing, but I've changed it, but card reader still won't pair. I've reinstalled the app, restarted phone & card reader
Developer Options Not Supported keeps showing, but I've changed it, but card reader still won't pair. I've reinstalled the app, restarted phone & card reader
Do you try to disable Developer Options in settings?
Customer Reply
I will do that now
Please try it
Customer Reply
It's working!
Great to hear that
Customer Reply
Thank you so much. You were so patient
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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