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Cannot download drivers for my Epson printer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you please specify both the brand and the model of your printer?
Cannot download from computer
Dell inspiron
Could you let me know the exact model of the device?
Dell Inspiron 7790 AAIO
Thank you.
*****, are you sure this is the model of the printer Dell Inspiron 7790 AAIO, not your PC?
You mentioned you are facing issues with installing drivers for your Epson printer, right? Could you share the model of the device?
No. The Printer is an Epson Workforce Pro model WF-4740
You have Windows 10 OS, right?
I have upgraded to Windows 11
Got you. Could you provide more info about the issue in general? When did the issue appear?
The problem began yesterday after an automatic Windows update. Before that, everything was ok. Now I can't get downloads to open.
Do your printer did work with Windows 11 without any issues before, right?
Yes
Understood
Please try to use this link to install drivers for Windows 11 -----> epson.com
I clicked on that link, and it sent me to Epson; I then tried the downloads offered nad nothing happened when I hit open file
I see
But is the file downloaded to your PC?
No. Tats the problem, nothing will download
I see
What happens when you try to download it?
The download window in the upper right-hand corner comes uo, the file downloads somewhere, but when it says to 'open' nothing happens
Please go to your downloads folder
Do you know how to locate it?
yes
Alright, there you can locate the downloaded file, *****
Yes, the file is listed in the downloads file, but when I click on it, a pop-up box comes up that says"the app your trying to install isn't a Microsoft-verified app"
Try this instruction to get rid of this
Click the Start button and then click the gear icon to open the Settings app. Next, choose the Apps category. On the right side, click the “Choose where to get apps” drop-down list and change it from “The Microsoft Store only I do not get choose where to get apps list
Please follow the instruction above to remove the warning so we could install the driver
I think we have it. I was able to download the drivers from epson, and printed a test page. let me try it on word file to see if it will print. Hold on....
Take your time
OK, I think we have it. The printer worked on an old Word file
Great!
Is there anything else I can do for you today?
That's it! I sure got my dollar's worth, and I thank you for your assistance
Glad to assist!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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