Created: December 24, 2022

Cannot connect to App Store on my ipad

Last Edit: January 6, 2023
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Ivy Davis
Ivy Davis Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Ivy Davis
Ivy Davis Tech Expert & Writer
Nice to meet you, *****!
Do you see any errors when you open AppStore on the iPad?
Customer Reply
yes, clearly.
Ivy Davis
Ivy Davis Tech Expert & Writer
Can you tell me the text of the error you get there?
Customer Reply
it says that it cannot connect to app store
Ivy Davis
Ivy Davis Tech Expert & Writer
Have you tried something to resolve the issue yet?
Customer Reply
Everything that it tells me todo online
None of it works
Ivy Davis
Ivy Davis Tech Expert & Writer
Have you tried to log out and login back to your Apple ID?
Customer Reply
Yup
even created a new one an still nothing
Ivy Davis
Ivy Davis Tech Expert & Writer
Are you sure your internet connection is stable?
Customer Reply
Sure is
got fiver
fiber*
Ivy Davis
Ivy Davis Tech Expert & Writer
OK, got it
Have you checked the updates for your iPad?
Customer Reply
Yup it says it’s up to date. 12.5.6
Ivy Davis
Ivy Davis Tech Expert & Writer
OK, good
Have you checked if the date and time are set correctly on the device?
Customer Reply
It wasn’t so I just corrected it then
Ivy Davis
Ivy Davis Tech Expert & Writer
I see
Please, reboot your iPad now
Customer Reply
Am doing it
Ivy Davis
Ivy Davis Tech Expert & Writer
Ok, keep me updated
Customer Reply
it worked!!
You’re a genius hahaha
Ivy Davis
Ivy Davis Tech Expert & Writer
I’m glad I was able to get that sorted out for you. :)
Is there anything else I can assist you with today?
Customer Reply
Why does the date an time matter so much on the App Store stuff?
Ivy Davis
Ivy Davis Tech Expert & Writer
It's about the security issues of your Apple ID account
Customer Reply
Haha well thanks! Have a good night ☺️
Ivy Davis
Ivy Davis Tech Expert & Writer
If Apple notice that you have logged into your Apple ID account from a different date/time or location, they would prevent your access to the account, in case you get hacked
Thank you for chatting with us today!
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