Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Do you see any errors when you open AppStore on the iPad?
Do you see any errors when you open AppStore on the iPad?
Customer Reply
yes, clearly.
Can you tell me the text of the error you get there?
Customer Reply
it says that it cannot connect to app store
Have you tried something to resolve the issue yet?
Customer Reply
Everything that it tells me todo online
None of it works
None of it works
Have you tried to log out and login back to your Apple ID?
Customer Reply
Yup
even created a new one an still nothing
even created a new one an still nothing
Are you sure your internet connection is stable?
Customer Reply
Sure is
got fiver
fiber*
got fiver
fiber*
OK, got it
Have you checked the updates for your iPad?
Have you checked the updates for your iPad?
Customer Reply
Yup it says it’s up to date. 12.5.6
OK, good
Have you checked if the date and time are set correctly on the device?
Have you checked if the date and time are set correctly on the device?
Customer Reply
It wasn’t so I just corrected it then
I see
Please, reboot your iPad now
Please, reboot your iPad now
Customer Reply
Am doing it
Ok, keep me updated
Customer Reply
it worked!!
You’re a genius hahaha
You’re a genius hahaha
I’m glad I was able to get that sorted out for you. :)
Is there anything else I can assist you with today?
Is there anything else I can assist you with today?
Customer Reply
Why does the date an time matter so much on the App Store stuff?
It's about the security issues of your Apple ID account
Customer Reply
Haha well thanks! Have a good night ☺️
If Apple notice that you have logged into your Apple ID account from a different date/time or location, they would prevent your access to the account, in case you get hacked
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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