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Cannot connect to App Store on my ipad
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Do you see any errors when you open AppStore on the iPad?
yes, clearly.
Can you tell me the text of the error you get there?
it says that it cannot connect to app store
Have you tried something to resolve the issue yet?
Everything that it tells me todo online
None of it works
Have you tried to log out and login back to your Apple ID?
Yup
even created a new one an still nothing
Are you sure your internet connection is stable?
Sure is
got fiver
fiber*
OK, got it
Have you checked the updates for your iPad?
Yup it says it’s up to date. 12.5.6
OK, good
Have you checked if the date and time are set correctly on the device?
It wasn’t so I just corrected it then
I see
Please, reboot your iPad now
Am doing it
Ok, keep me updated
it worked!!
You’re a genius hahaha
I’m glad I was able to get that sorted out for you. :)
Is there anything else I can assist you with today?
Why does the date an time matter so much on the App Store stuff?
It's about the security issues of your Apple ID account
Haha well thanks! Have a good night ☺️
If Apple notice that you have logged into your Apple ID account from a different date/time or location, they would prevent your access to the account, in case you get hacked
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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