Updated: March 25, 2023
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by Ivy Davis
Tech Expert & Writer
462 resolved issues

Cannot connect to App Store on my ipad

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Do you see any errors when you open AppStore on the iPad?


Customer Replay

yes, clearly.

Can you tell me the text of the error you get there?

Customer Replay

it says that it cannot connect to app store

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Have you tried something to resolve the issue yet?

Customer Replay

Everything that it tells me todo online
None of it works

Have you tried to log out and login back to your Apple ID?

Customer Replay

even created a new one an still nothing

Are you sure your internet connection is stable?

Customer Replay

Sure is
got fiver

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OK, got it
Have you checked the updates for your iPad?

Customer Replay

Yup it says it’s up to date. 12.5.6

OK, good
Have you checked if the date and time are set correctly on the device?

Customer Replay

It wasn’t so I just corrected it then

I see
Please, reboot your iPad now

Customer Replay

Am doing it

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Ok, keep me updated

Customer Replay

it worked!!
You’re a genius hahaha

I’m glad I was able to get that sorted out for you. :)
Is there anything else I can assist you with today?

Customer Replay

Why does the date an time matter so much on the App Store stuff?

It's about the security issues of your Apple ID account

Customer Replay

Haha well thanks! Have a good night ☺️

If Apple notice that you have logged into your Apple ID account from a different date/time or location, they would prevent your access to the account, in case you get hacked
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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