Hello, thank you for using our service, my name is Hanna. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
What exact problem do you have with this app?
Go to pay for book and can’t get ap to accept payment
Have you already opened the app?
I HAVE chosen a book and when I go to pay nothing. What ap are speaking of
Do you have any card linked to your account?
What happens when you tap on the price tag?
It goes to confirm purchase and nothing happens. Also says click twice to purchase and nothing happens
What is your phone's model?
It’s a new iPad . Something 1000 or1100
Do you have the button on it?
What button. Sorry I don’t know any of this
Do you have the circle button at the bottom of your iPad?
No, did on old one
You don't have any button at the bottom of it on your iPad, right?
Do you have the Face ID on your iPad?
You need to use it to make the purchase
Just double tap on your turn on/off button
Thanks. Got it
Glad to help you :)
Is there anything else I can do for you today?
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