Updated: April 05, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

At what address can I file a complaint?

How the Expert will help me? I need to write my complains. But where?

Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?

Customer Replay


Nice to meet you, *****!
Can you please explain the issue in detail?
Against which company would you like to file a complaint?

Customer Replay

We bought tickets at Kiwi.com. June 14 flight from London to Vilnius 7:50. There was a big problem with check-in. The flight was for 4 people and one did not check in until the flight. Great stress for everyone. At the airport, we paid extra for 1 person! We have an additional payment check. I’ve been waiting all night for a check in, and my team is a teenager. What a stress for the parents.
Kiwi.com we bought tickets


I got you. Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat. Thank you!

Customer Replay

Ok. I have some time before my job starts

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You can file a complaint via this https://www.kiwi.com/en/help/contact/feedback/
Send a message via this link and explain what happened and why you’re not satisfied. Please include all the details — the more they know, the better they can help you.

Customer Replay


Is there anything else I can do for you today?

Customer Replay

At the moment no. Thanks

Please feel free to contact us at any time. We'll be happy to help you.

Customer Replay


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