At what address can I file a complaint?

How the Expert will help me? I need to write my complains. But where?

Dmytro Sywyi

Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?

Customer Replay

*****

Dmytro Sywyi

Nice to meet you, *****!
Can you please explain the issue in detail?
Against which company would you like to file a complaint?

Customer Replay

We bought tickets at Kiwi.com. June 14 flight from London to Vilnius 7:50. There was a big problem with check-in. The flight was for 4 people and one did not check in until the flight. Great stress for everyone. At the airport, we paid extra for 1 person! We have an additional payment check. I’ve been waiting all night for a check in, and my team is a teenager. What a stress for the parents.
Kiwi.com we bought tickets

Dmytro Sywyi

I got you. Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat. Thank you!

Customer Replay

Ok. I have some time before my job starts

Dmytro Sywyi

You can file a complaint via this https://www.kiwi.com/en/help/contact/feedback/
Send a message via this link and explain what happened and why you’re not satisfied. Please include all the details — the more they know, the better they can help you.

Customer Replay

thanks

Dmytro Sywyi

Is there anything else I can do for you today?

Customer Replay

At the moment no. Thanks

Dmytro Sywyi

Please feel free to contact us at any time. We'll be happy to help you.

Customer Replay