
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Nice to meet you, *****!
Does it happen every time you watch movies on every channel?
Does it happen every time you watch movies on every channel?
Customer Reply
no just the Roku



It seems like a voice repeat was activated on your Roku.
Please follow the instructions to turn the voice repeat off:
1. Go to the Home menu
2. Scroll down to Settings
3. Select Accessibility > Screen reader.
4. Choose the “Off” setting.
Please follow the instructions to turn the voice repeat off:
1. Go to the Home menu
2. Scroll down to Settings
3. Select Accessibility > Screen reader.
4. Choose the “Off” setting.
Customer Reply
I tried this and the voice is still there

I see
Then please try another option:
To make your Roku stop talking, you should quickly hit the “*” button on your remote four times
Then please try another option:
To make your Roku stop talking, you should quickly hit the “*” button on your remote four times
Customer Reply
Are you talking about Roku or San sung settings

Roku settings
Customer Reply
Didn’t work

Are you sure you clicked * button fast four times?
Customer Reply
Yes,the star button right?
Customer Reply
Yes that’s the one I did

Okay, we can try another way to turn that option off. Don't worry, I will instruct you.
A second way of disabling the screen reader is by digging into Roku’s Accessibility menu.
From the Home menu, scroll down to Settings, then select Accessibility > Screen reader. Choose the “Off” setting and get ready for some peace and quiet.
Here is another photo for you:

A second way of disabling the screen reader is by digging into Roku’s Accessibility menu.
From the Home menu, scroll down to Settings, then select Accessibility > Screen reader. Choose the “Off” setting and get ready for some peace and quiet.
Here is another photo for you:

Customer Reply
I believe I got it. Thank you for your help and patience

I am so pleased to see your issue got resolved!
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