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When there is a movie playing ,this voice is repeating what’s on the screen
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Does it happen every time you watch movies on every channel?
no just the Roku
It seems like a voice repeat was activated on your Roku.
Please follow the instructions to turn the voice repeat off:
- Go to the Home menu
- Scroll down to Settings
- Select Accessibility > Screen reader.
- Choose the “Off” setting.
I tried this and the voice is still there
I see
Then please try another option:
To make your Roku stop talking, you should quickly hit the “*” button on your remote four times
Are you talking about Roku or San sung settings
Roku settings
Didn’t work
Are you sure you clicked * button fast four times?
Yes,the star button right?
Yes.
This one:
Yes that’s the one I did
Okay, we can try another way to turn that option off. Don't worry, I will instruct you.
A second way of disabling the screen reader is by digging into Roku’s Accessibility menu.
From the Home menu, scroll down to Settings, then select Accessibility > Screen reader. Choose the “Off” setting and get ready for some peace and quiet.
Here is another photo for you:
I believe I got it. Thank you for your help and patience
I am so pleased to see your issue got resolved!
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