Created: November 21, 2022

When I use Zoom, others can hear me but I cannot hear them

his only started happening this week. I obviously must have something wrong on my laptop (Mac Pro), so I hope you can help me.
Last Edit: November 23, 2022
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
And you, as well.
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
First, we need to check if your volume is turned off.
Please, click the Sound control in the menu bar or Control Center, then drag the slider to adjust the volume
Customer Reply
My volume is turned up to highest level.
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Ok, I got you.
Could you try to open any video on your Mac to clarify if the volume is turned on?
Customer Reply
Do you mean Youtube or something like that?
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Yes
Customer Reply
I cannot hear Youtube either.
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Could you, please follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them to you!
From the Apple menu, choose System Preferences.

Click Sound.
Click the Output tab, then select the built-in speakers.
If the Output volume slider is set low, move the slider to the right and test again.
If the Mute checkbox is selected, deselect it and test again.
Customer Reply
Got it and doing now
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Thank you! Take your time
Customer Reply
I did what you instructed.
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
And now try to play some YouTube videos.
Customer Reply
Okay
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Great
Customer Reply
No sound still
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
I got you
*****, after you complete the previous instruction, can you please, reboot your Mac?
Customer Reply
Okay
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Please, check after rebooting the sound
Customer Reply
Going to check now.
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Sure, take your time!
Customer Reply
It WORKED. Thanks so much. Music is playing!
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Awesome! I'm glad to hear that :)
Is there anything else I can do for you today?
Customer Reply
You are a miracle worker!
Thank you so much. That is all for now.
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Aww, I appreciate that, ***** :)
You're most welcome!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Customer Reply
Good bye and have a great day.
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Have a wonderful day as well!