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When I use Zoom, others can hear me but I cannot hear them
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
And you, as well.
First, we need to check if your volume is turned off.
Please, click the Sound control in the menu bar or Control Center, then drag the slider to adjust the volume
My volume is turned up to highest level.
Ok, I got you.
Could you try to open any video on your Mac to clarify if the volume is turned on?
Do you mean Youtube or something like that?
I cannot hear Youtube either.
Could you, please follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them to you!
From the Apple menu, choose System Preferences.
Click Sound.
Click the Output tab, then select the built-in speakers.
If the Output volume slider is set low, move the slider to the right and test again.
If the Mute checkbox is selected, deselect it and test again.
Got it and doing now
Thank you! Take your time
I did what you instructed.
And now try to play some YouTube videos.
Great
No sound still
I got you
*****, after you complete the previous instruction, can you please, reboot your Mac?
Please, check after rebooting the sound
Going to check now.
Sure, take your time!
It WORKED. Thanks so much. Music is playing!
Awesome! I'm glad to hear that :)
Is there anything else I can do for you today?
You are a miracle worker!
Thank you so much. That is all for now.
Aww, I appreciate that, ***** :)
You're most welcome!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Good bye and have a great day.
Have a wonderful day as well!
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