Updated: April 03, 2023
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by Rostyslav Vieliiev
Tech Expert & Writer
691 resolved issues

When I use Zoom, others can hear me but I cannot hear them

his only started happening this week. I obviously must have something wrong on my laptop (Mac Pro), so I hope you can help me.
author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!

Customer Replay

And you, as well.

author

First, we need to check if your volume is turned off.
Please, click the Sound control in the menu bar or Control Center, then drag the slider to adjust the volume

Customer Replay

My volume is turned up to highest level.

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author

Ok, I got you.
Could you try to open any video on your Mac to clarify if the volume is turned on?

Customer Replay

Do you mean Youtube or something like that?

Customer Replay

I cannot hear Youtube either.

author

Could you, please follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them to you!
From the Apple menu, choose System Preferences.

image

Customer Replay

Click Sound.
Click the Output tab, then select the built-in speakers.
If the Output volume slider is set low, move the slider to the right and test again.
If the Mute checkbox is selected, deselect it and test again.

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author

Got it and doing now

Customer Replay

Thank you! Take your time

author

I did what you instructed.

Customer Replay

And now try to play some YouTube videos.

Customer Replay

Great

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author

No sound still

Customer Replay

I got you
*****, after you complete the previous instruction, can you please, reboot your Mac?

Customer Replay

Please, check after rebooting the sound

author

Going to check now.

Customer Replay

Sure, take your time!

author

It WORKED. Thanks so much. Music is playing!

Customer Replay

Awesome! I'm glad to hear that :)
Is there anything else I can do for you today?

author

You are a miracle worker!
Thank you so much. That is all for now.

Customer Replay

Aww, I appreciate that, ***** :)
You're most welcome!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

author

Good bye and have a great day.

Customer Replay

Have a wonderful day as well!

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Our expert Rostyslav is online and ready to resolve your issues
691 resolved issues
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