Updated: April 03, 2023
Was it helpful?
by Rostyslav Vieliiev
Tech Expert & Writer
691 resolved issues

When I use Zoom, others can hear me but I cannot hear them

his only started happening this week. I obviously must have something wrong on my laptop (Mac Pro), so I hope you can help me.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

And you, as well.

First, we need to check if your volume is turned off.
Please, click the Sound control in the menu bar or Control Center, then drag the slider to adjust the volume

Customer Replay

My volume is turned up to highest level.

banner 3

Ok, I got you.
Could you try to open any video on your Mac to clarify if the volume is turned on?

Customer Replay

Do you mean Youtube or something like that?

Customer Replay

I cannot hear Youtube either.

Could you, please follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them to you!
From the Apple menu, choose System Preferences.


Customer Replay

Click Sound.
Click the Output tab, then select the built-in speakers.
If the Output volume slider is set low, move the slider to the right and test again.
If the Mute checkbox is selected, deselect it and test again.

banner 6

Got it and doing now

Customer Replay

Thank you! Take your time

I did what you instructed.

Customer Replay

And now try to play some YouTube videos.

Customer Replay


banner 9

No sound still

Customer Replay

I got you
*****, after you complete the previous instruction, can you please, reboot your Mac?

Customer Replay

Please, check after rebooting the sound

Going to check now.

Customer Replay

Sure, take your time!

It WORKED. Thanks so much. Music is playing!

Customer Replay

Awesome! I'm glad to hear that :)
Is there anything else I can do for you today?

You are a miracle worker!
Thank you so much. That is all for now.

Customer Replay

Aww, I appreciate that, ***** :)
You're most welcome!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

Good bye and have a great day.

Customer Replay

Have a wonderful day as well!

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your Mac OS problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info