Updated: March 21, 2023
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by Bridget Stivenson
Tech Expert & Writer
419 resolved issues
Verified Expert in:
Computers, Laptops issues, Apple Mac

We have lost our sky signal

Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay


Nice to meet you, *****!

Customer Replay

And you

Allow me a moment, please!
Can you please explain the issue in detail?

Customer Replay

We are not receiving a sky signal


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Customer Replay

*****, please, make sure your Sky box is on by checking if its power light is green

It's on the light is green, I also have plugged it out and still showing no signal when I turned it on again

Customer Replay

What error do you see on the screen?

Your Sky box isn't getting a satellite signal

Customer Replay

Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!

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It's now showing,You box is still initialising, please return in a short time to use this feature

Customer Replay

*****, this means that the TV Guide and Planner are updating.
How long have you been waiting?

Since 8.45, it went off earlier in the evening but came on for a short while

Customer Replay

*****, since 8:45 do you see the message about initialising?

Customer Replay

okay, noticed.
Could you specify the exact model of your box?

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Dolby Digital DV3

Customer Replay

Can you tell me how you connected Sky?

it was connected by a Sky technician

Customer Replay

Got it, *****

Our signal has now returned all our channels are working

Customer Replay

Is there anything else I can do for you today?

No, thank you for your assistance

Customer Replay

I am so pleased to see your issue got resolved!

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