Updated: March 21, 2023
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by Bridget Stivenson
Tech Expert & Writer
419 resolved issues
Verified Expert in:
Computers, Laptops issues, Apple Mac

We have lost our sky signal

author



Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay


*****

author


Nice to meet you, *****!

Customer Replay


And you

author


Allow me a moment, please!
Can you please explain the issue in detail?

Customer Replay


We are not receiving a sky signal

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Customer Replay




*****, please, make sure your Sky box is on by checking if its power light is green

author


It's on the light is green, I also have plugged it out and still showing no signal when I turned it on again

Customer Replay


What error do you see on the screen?

author


Your Sky box isn't getting a satellite signal

Customer Replay


Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!

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author


It's now showing,You box is still initialising, please return in a short time to use this feature

Customer Replay


*****, this means that the TV Guide and Planner are updating.
How long have you been waiting?

author


Since 8.45, it went off earlier in the evening but came on for a short while

Customer Replay


*****, since 8:45 do you see the message about initialising?

Customer Replay


okay, noticed.
Could you specify the exact model of your box?

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author


Dolby Digital DV3

Customer Replay


πŸ‘
Can you tell me how you connected Sky?

author


it was connected by a Sky technician

Customer Replay


Got it, *****

author


Our signal has now returned all our channels are working

Customer Replay


Is there anything else I can do for you today?

author


No, thank you for your assistance

Customer Replay


I am so pleased to see your issue got resolved!

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