- Apps
- Type
- Issue
- Name
- Most popular
- Computers
- Electronics & Household
- Type
- Brand
- Series
- Issue
- Gadgets
- Type
- Brand
- Series
- Issue
- Networks
- Type
- Brand
- Issue
- Most popular
- Smartphones
- Brand
- Series
- Issue
- Most popular
- Can I fix a cracked phone screen with toothpaste?
- Google temporary hold. What should I do if I encounter a temporary hold?
- How to fix the red eye on iPhone
- How to Charge a Phone With a Broken Charger Port?
- How to change a phone number on Samsung account
- How to fix water damaged iPhone
- Protect Your Android Phone from Hackers
- Tablets
- Brand
- Series
- Issue
- Most popular
- Wellness & Beauty
- Finance
We have lost our sky signal
Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
*****
Nice to meet you, *****!
And you
Allow me a moment, please!
Can you please explain the issue in detail?
We are not receiving a sky signal
*****, please, make sure your Sky box is on by checking if its power light is green
It's on the light is green, I also have plugged it out and still showing no signal when I turned it on again
What error do you see on the screen?
Your Sky box isn't getting a satellite signal
Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!
It's now showing,You box is still initialising, please return in a short time to use this feature
*****, this means that the TV Guide and Planner are updating.
How long have you been waiting?
Since 8.45, it went off earlier in the evening but came on for a short while
*****, since 8:45 do you see the message about initialising?
Yes I do
okay, noticed.
Could you specify the exact model of your box?
Dolby Digital DV3
👍
Can you tell me how you connected Sky?
it was connected by a Sky technician
Got it, *****
Our signal has now returned all our channels are working
Is there anything else I can do for you today?
No, thank you for your assistance
I am so pleased to see your issue got resolved!
No comments yet...
What about starting a discussion? Be the first to share your thoughts!
