Created: January 13, 2023

We have lost our sky signal

Last Edit: January 13, 2023
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Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
Customer Reply
*****
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
And you
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Allow me a moment, please!
Can you please explain the issue in detail?
Customer Reply
We are not receiving a sky signalSky TV
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
*****, please, make sure your Sky box is on by checking if its power light is green
Customer Reply
It's on the light is green, I also have plugged it out and still showing no signal when I turned it on again
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
What error do you see on the screen?
Customer Reply
Your Sky box isn't getting a satellite signal
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!
Customer Reply
It's now showing,You box is still initialising, please return in a short time to use this feature
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
*****, this means that the TV Guide and Planner are updating.
How long have you been waiting?
Customer Reply
Since 8.45, it went off earlier in the evening but came on for a short while
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
*****, since 8:45 do you see the message about initialising?
Customer Reply
Yes I do
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
okay, noticed.
Could you specify the exact model of your box?
Customer Reply
Dolby Digital DV3
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
👍
Can you tell me how you connected Sky?
Customer Reply
it was connected by a Sky technician
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Got it, *****
Customer Reply
Our signal has now returned all our channels are working
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Is there anything else I can do for you today?
Customer Reply
No, thank you for your assistance
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
I am so pleased to see your issue got resolved!

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