Created: January 18, 2023

We entered our email address as you requested with no success, we got as an answer that the client is already registered.

Last Edit: January 18, 2023
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Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Nice to meet you, *****!
Could you tell me where you enter your email?
Customer Reply
i used my number ***** and i have put the code received on my phone to activate the app and it didnt work
can you please lead my way to activate the app on the phone number mentioned
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
What app do you try to activate?
Customer Reply
uber app to take uber rides
uber
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
I see. Thanks.
We are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with Uber, we provide assistance regarding matters on the platform, but we don't have access to their databases, and therefore, can't change anything from our side. However, we're going to do everything we can to help.
Customer Reply
So what can i do now?
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Did you try to request this code again?
Customer Reply
to whom should i reach out?
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
We can help you here.
Customer Reply
i requested the code and have received it, but once i enter the code i cant have access to the app
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Did you get any error messages or codes?
Customer Reply
once I enter the code the app freezes there
no error messages nothing it just freezes
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Did you try again after it or is it still freezed?
Customer Reply
yes more than 10 times
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Did you try to delete your app and install it again?
Customer Reply
yes
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
I see.
Could you try to enter via web version?
Open this link https://auth.uber.com/ and enter your phone number, then enter the received code and follow the on-screen instructions.
Customer Reply
thank you
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Did you log in?
Customer Reply
i ve fixed it on the web version
yes on the web version it works
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
I am so pleased to see your issue got resolved!

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