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We entered our email address as you requested with no success, we got as an answer that the client is already registered.
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you tell me where you enter your email?
i used my number ***** and i have put the code received on my phone to activate the app and it didnt work
can you please lead my way to activate the app on the phone number mentioned
What app do you try to activate?
uber app to take uber rides
I see. Thanks.
We are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with Uber, we provide assistance regarding matters on the platform, but we don't have access to their databases, and therefore, can't change anything from our side. However, we're going to do everything we can to help.
So what can i do now?
Did you try to request this code again?
to whom should i reach out?
We can help you here.
i requested the code and have received it, but once i enter the code i cant have access to the app
Did you get any error messages or codes?
once I enter the code the app freezes there
no error messages nothing it just freezes
Did you try again after it or is it still freezed?
yes more than 10 times
Did you try to delete your app and install it again?
yes
I see.
Could you try to enter via web version?
Open this link https://auth.uber.com/ and enter your phone number, then enter the received code and follow the on-screen instructions.
thank you
Did you log in?
i ve fixed it on the web version
yes on the web version it works
I am so pleased to see your issue got resolved!
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