Updated: March 19, 2023
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by Mykola Hezhoian
Tech Expert & Writer
488 resolved issues

We entered our email address as you requested with no success, we got as an answer that the client is already registered.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you tell me where you enter your email?

Customer Replay

i used my number ***** and i have put the code received on my phone to activate the app and it didnt work
can you please lead my way to activate the app on the phone number mentioned

What app do you try to activate?

Customer Replay

uber app to take uber rides


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I see. Thanks.
We are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with Uber, we provide assistance regarding matters on the platform, but we don't have access to their databases, and therefore, can't change anything from our side. However, we're going to do everything we can to help.

Customer Replay

So what can i do now?

Did you try to request this code again?

Customer Replay

to whom should i reach out?

We can help you here.

Customer Replay

i requested the code and have received it, but once i enter the code i cant have access to the app

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Did you get any error messages or codes?

Customer Replay

once I enter the code the app freezes there
no error messages nothing it just freezes

Did you try again after it or is it still freezed?

Customer Replay

yes more than 10 times

Did you try to delete your app and install it again?

Customer Replay


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I see.
Could you try to enter via web version?
Open this link https://auth.uber.com/ and enter your phone number, then enter the received code and follow the on-screen instructions.

Customer Replay

thank you

Did you log in?

Customer Replay

i ve fixed it on the web version
yes on the web version it works

I am so pleased to see your issue got resolved!

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