Trying to download a book on Kindle and it won’t let me.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

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May I ask you to provide me with a photo of the error messages you received on Kindle, please?

Got you
Have you tried any troubleshooting by yourself before contacting us?

Understood you
Please, try the following steps to restart your Kindle:
1. Press and hold the power button until either a power dialog box appears or the screen goes blank.
2.Continue holding the power button for 40 seconds, then release.
After a few seconds, the charge indicator light turns back on and the device reboots.

I was glad to help! Do you have any additional tech-related questions?

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