Updated: March 16, 2023
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by Chris Wolker
Tech Expert & Writer
1013 resolved issues
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Smartphones, Tablets, Gadgets, Apps

Tried to sign into Zoom from a different computer and ended up being locked out

This is the first time that I was signing in to this meeting. Tell me what I'm doing wrong. On the old computer that a former employee used to attend the meetingl

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you please tell me if you received any error messages or notifications when you tried to log in to Zoom?


Customer Replay


Could you please tell me which one you received?

Customer Replay

I have two google accounts and recently changed the passcodes on both. However ever time I try to sign into my business account it has the same passcode as my personal account so I chaange it several times then I get in. This happened this time - took a couple of times

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I see, thank you. So which error message you received?

Customer Replay

also I used a different computer that my former employee used to sign into these meetings. I'm on it right now - when signing in his email came up not my office email that I used.
Tried to many times so got locked out

Could you please tell me which error message you received?

Customer Replay

Im honestly not sure - do know it was not reconnizing the password or maybe my personal comuter so got on this one that was normally used at the business.
Sorry about my poor typiing

Please do not worry about it :)
Thank you for the additional information. Could you please tell me if you tried resetting the password for your own account?

Customer Replay

No I did not- do you mean the Goggle account
I changed all my passwords when I dismissed this employee. The computer he used still has his email on it and I have been locked out of many of the business files - don't know about Zoom

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Noted, thank you!

Customer Replay

Also this employee purchased the Zoom plan under my business name - found out when going through my business email and saw the bill - hit the roof then paid him the amount from bussiness accout to cover the bill. From there I changed the password on the Zoom account

Gotcha, thank you

Customer Replay

I have no problem giving you the business name, mine etc. to help you help me!

No need for now, thank you!
Let's try to reset your Zoom password:

  1. Open a web browser and go to zoom.us/forgot_password.
  2. Enter your email address and verify the reCAPTCHA.
  3. Click Send.
  4. You will receive an email with a link to reset your password.
  5. Enter your new password.
  6. Enter the new password a second time for confirmation.
  7. Click Save.
Customer Replay

quick question when signing in with business email I used business email password not zoom[- was that right or wrong

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Your Zoom password might be different from your Google Account

Customer Replay

It is

Sure :)
Try to reset it and then attempt to sign in with a new password

Customer Replay

Using my business email

The email that you used to sign up for your Zoom Account

Customer Replay

Didn't change it yet - Account came up *****- that is the exemployees last name - the account should be in my last name *****

Are you using your own email address?

Customer Replay

Yes it the business account under my name *****@gmail.com

Zoom sent a reset password email to *****@gmail.com. Please click the reset password link to set your new password.

Customer Replay

I can do that but how do I get ***** name removed from my business account????

You'll be able to change it once you regain access to your account

Customer Replay

password link expired

Sure, please check your inbox now

Customer Replay

When signing into google = exemployees email comes up to verify its him I'ii get it from my computer

Could you please tell me if your ex-employee's email comes up when you try to log in to *****@gmail.com?

Customer Replay


I see, thank you.
Do you have access to your Gmail inbox for *****@gmail.com?

Customer Replay

No - business email I gave you I entered - but to verify it is me - his email came up to send text to his phone. Remember he put his email on my busines acct with Zoom Yes I can log into myt business email
Got on my a different computer log into my email and got same message ;link expired.

Noted, thank you!
So ***** phone number attached to your *****@gmail.com is not your phone, is that correct?

Customer Replay

One good thing - im losing weight running from one office to the other.
That is my personal phone number - business number is *****

Noted, thank you!
I also just resent the link

Customer Replay

Be right back

Take your time!

Customer Replay

It was changed and on the other computer it says to sign into Zoom -tell me what I need to do. This computer my employee used is screwed up only because he did it. In other words it is being replaced soon.l
How do I fix my account so his name is removed?????

Could you please tell me if you managed to reset your Zoom password?

Customer Replay


Gotcha. Could you please tell me what happens when you try to sign in by using your email and your new password?

Customer Replay

Be right back going on other computer

Customer Replay

I got in

Here's how you can change your Zoom name:
Sign in to the Zoom desktop client.
Click your profile picture, then click Settings.
Click Profile.
Note: You can also click My Profile, which will open a new web browser window where you can edit your name in the Zoom web portal.
Click Edit My Profile.
A new web browser window will appear, directing you to the Zoom web portal.

Customer Replay

Maybe thats where I can get rid of exemployees name???? would rather talk to someone or you to make sure it is done. If need to close account open another will do - all my work is through a court system and highly private - one of the reasons he is an ex employee.

I totally understand your concern. I provided the instructions on how to change your name above
Here's how you can also set up 2-factor authentication for your account:

  1. Sign in to the Zoom web portal as an admin at https://zoom.us/signin#/login
  2. In the navigation menu, click Advanced then Security.
  3. Under Security, click the Sign in with Two-Factor Authentication toggle to enable or disable it.
  4. If a verification dialog appears, click Enable or Disable to verify the change.
Customer Replay

put directions back on co need to move computer so I can print directions,

Could you please specify?

Customer Replay

Got it printed so going to try to fix account. If problems do I contact you again or where do I go?

Sure, you can definitely contact us if you experience any other issues :)
Is there anything else I can do for you today?

Customer Replay

where at?

You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat

Customer Replay

Thanks - excellent job teaching a 77 yr old business owner.

You're most welcome! I am really glad I could assist you today :)
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

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