This morning I got a message at the top of my outlook page that my Outlook was out of date

It was no longer receiving emails . Is THIS GENUINE?

Daniel Moore

Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?

Customer Replay

*****

Daniel Moore

Nice to meet you, *****!
Did you receive this message?

Customer Replay

Dudn't see that number anywhere - it wasn't an email, it was a message at the top of my outlook home page saying my outlook settings were out of date. It asked me for my password which I didn't even know I had

Daniel Moore

Can you click on the number, please?

Customer Replay

I did click on it and your page disappeared and another page with, I think that number did appear and stayed there til I clicked off it. Shall I press it on again?

Daniel Moore

No need, thank you!
Do you remember your Outlook password?

Customer Replay

I THINK I do, do you want it?

Daniel Moore

No, thank you!
I need you to change your Outlook password. The most common cause of an out-of-date account is an incorrect password.
Select Fix account in the notification bar at the top of the Mail or Calendar app. If your password is incorrect, you'll see a message asking you to update your password. Enter the new password and choose Done.

Customer Replay

OK, but I'm not sure the existing one is correct . Do I need that to change it?

Daniel Moore

Yes, please.

Customer Replay

OK, shall mI try it now? Do I needto log you off ?

Daniel Moore

Try it now, please. You don't need to log us off.
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.

Customer Replay

OK, I;ve copied it. Thanks

Daniel Moore

Take your time, *****!

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