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*****
Nice to meet you, *****!
What is the brand and model of your watch?
The Fitbit watch displays 98% when disconnected or reconnected to the charger but won't stay on to display the time or anything else.
Does your watch always show 98 percent or does it charge and discharge normally?
It has been on the charger for a week or so; I assume it should reflect 100% by now.
Okay, got it.
So you want your smartwatch to always show the time on the screen, right?
I need to be able to see the display; the face stays black.
i.e. you always see a black display even if you try to press something, right?
The watch is the Fitbit Inspire 2
Yes the display is always black.
Got it, thanks.
But after you start charging it, it shows numbers, right?
yes it does for a second and then turns black
Got it.
Yes, I am; there is no button on the back.
You can press one button.
That turns it on.
I've pressed the face's top and bottom and both left and right sides, but nothing happens.
Got it.
Can you please try these steps?
I think I have it; thanks.
Do you mean it is ON?
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