Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Customer Reply
The TV I purchased on 23/10/22 has stopped working completely.
So it does not turn on, or what happens?
Customer Reply
Nothing happens. The red pilot light has disappeared and there is absolutely nothing,
Please, specify the brand and the model of your device.
Customer Reply
I'll have to go upstairs and check, it will take a few minutes
Sure, take your time! I would appreciate it.
Customer Reply
Kogan 32" smart LED TV Series 7 EH7520
Thank you for clarifying!
Customer Reply
No problem
What troubleshooting have you done so far?
Customer Reply
I have checked the powder source and other items work when plugged into the same power point
Maybe you have the master power switch set to 'OFF'. This switch will be located either next to the power cable on the back of the TV, in the bottom right-hand corner of the TV, or under the right-hand side speaker.
Please ensure that you have this switch set to 'ON'. Please then try and turn your TV on.
Please ensure that you have this switch set to 'ON'. Please then try and turn your TV on.
Customer Reply
I will try this now, you're a genius. It's all systems go. My neighbours cat must have bumped it when she was visiting the other day. Thank you for your help.
I am so pleased to see your issue got resolved!
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