Updated: March 17, 2023
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by Henry Miller
Tech Expert & Writer
581 resolved issues

The TV I bought on 23/10/22 has completely stopped working

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

The TV I purchased on 23/10/22 has stopped working completely.

So it does not turn on, or what happens?

Customer Replay

Nothing happens. The red pilot light has disappeared and there is absolutely nothing,

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Please, specify the brand and the model of your device.

Customer Replay

I'll have to go upstairs and check, it will take a few minutes

Sure, take your time! I would appreciate it.

Customer Replay

Kogan 32" smart LED TV Series 7 EH7520


Thank you for clarifying!

Customer Replay

No problem

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What troubleshooting have you done so far?

Customer Replay

I have checked the powder source and other items work when plugged into the same power point

Maybe you have the master power switch set to 'OFF'. This switch will be located either next to the power cable on the back of the TV, in the bottom right-hand corner of the TV, or under the right-hand side speaker.
Please ensure that you have this switch set to 'ON'. Please then try and turn your TV on.

Customer Replay

I will try this now, you're a genius. It's all systems go. My neighbours cat must have bumped it when she was visiting the other day. Thank you for your help.

I am so pleased to see your issue got resolved!

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