Updated: March 12, 2023
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by Jolene Haston
Tech Expert & Writer
497 resolved issues
Verified Expert in:
Smartphones, Apps, 4G/5G issues, Mac issues

The iPhone update to IOS 16.3 and became locked

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
What troubleshooting have you done so far?

Customer Replay

none no way to call with the iphone

author

Okay, i see
Does it say anything on the screen?

Customer Replay

only says software updated You iPhone has been updated to ios 16.3

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author

Have you tried restarting the phone?

Customer Replay

it will not restart

author

Can you tell me what model you have?

Customer Replay

apple 12

image

author


Got it
To restart your phonne follow these steps:
You’ll have to quickly press and release the Volume Up button, followed by quickly pressing and releasing the Volume Down button. Then press and hold the Side button, until the logo appears.

Customer Replay

not working

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author

Does it not respond to your actions at all?

Customer Replay

no

author

Okay, got it
When you connect your phone to the computer is it recognized as a device?

Customer Replay

how to you conect the phone to the computer

author

Using a cable

Customer Replay

not reading it

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author

Got it
Seems like it has some internal issues, I suggest you go to the apple store or any local tech service and have it repaired

Customer Replay

it reads assesary connected unlock i phine to use asseccories

author

So the computer see a phone?

Customer Replay

yes

author

Got it
Are you sure you can't force restart your phone?

Customer Replay

how do you force start it

author
  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the side button.
Customer Replay

ok now back to normal

author

So does it work now?

Customer Replay

yes

author

Great!
Is there anything else I can do for you today?

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497 resolved issues
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