Updated: March 12, 2023
Was it helpful?
by Jolene Haston
Tech Expert & Writer
497 resolved issues
Verified Expert in:
Smartphones, Apps, 4G/5G issues, Mac issues

The iPhone update to IOS 16.3 and became locked

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What troubleshooting have you done so far?

Customer Replay

none no way to call with the iphone

Okay, i see
Does it say anything on the screen?

Customer Replay

only says software updated You iPhone has been updated to ios 16.3

banner 3

Have you tried restarting the phone?

Customer Replay

it will not restart

Can you tell me what model you have?

Customer Replay

apple 12


Got it
To restart your phonne follow these steps:
You’ll have to quickly press and release the Volume Up button, followed by quickly pressing and releasing the Volume Down button. Then press and hold the Side button, until the logo appears.

Customer Replay

not working

banner 6

Does it not respond to your actions at all?

Customer Replay


Okay, got it
When you connect your phone to the computer is it recognized as a device?

Customer Replay

how to you conect the phone to the computer

Using a cable

Customer Replay

not reading it

banner 9

Got it
Seems like it has some internal issues, I suggest you go to the apple store or any local tech service and have it repaired

Customer Replay

it reads assesary connected unlock i phine to use asseccories

So the computer see a phone?

Customer Replay


Got it
Are you sure you can't force restart your phone?

Customer Replay

how do you force start it

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the side button.
Customer Replay

ok now back to normal

So does it work now?

Customer Replay


Is there anything else I can do for you today?

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your iOS problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info