Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
none no way to call with the iphone
Okay, i see
Does it say anything on the screen?
Does it say anything on the screen?
Customer Reply
only says software updated You iPhone has been updated to ios 16.3
Have you tried restarting the phone?
Customer Reply
it will not restart
Can you tell me what model you have?
Customer Reply
apple 12
Got it
To restart your phonne follow these steps:
You’ll have to quickly press and release the Volume Up button, followed by quickly pressing and releasing the Volume Down button. Then press and hold the Side button, until the logo appears.
To restart your phonne follow these steps:
You’ll have to quickly press and release the Volume Up button, followed by quickly pressing and releasing the Volume Down button. Then press and hold the Side button, until the logo appears.
Customer Reply
not working
Does it not respond to your actions at all?
Customer Reply
no
Okay, got it
When you connect your phone to the computer is it recognized as a device?
When you connect your phone to the computer is it recognized as a device?
Customer Reply
how to you conect the phone to the computer
Using a cable
Customer Reply
not reading it
Got it
Seems like it has some internal issues, I suggest you go to the apple store or any local tech service and have it repaired
Seems like it has some internal issues, I suggest you go to the apple store or any local tech service and have it repaired
Customer Reply
it reads assesary connected unlock i phine to use asseccories
So the computer see a phone?
Customer Reply
yes
Got it
Are you sure you can't force restart your phone?
Are you sure you can't force restart your phone?
Customer Reply
how do you force start it
1 Press and quickly release the volume up button.
2 Press and quickly release the volume down button.
3 Press and hold the side button.
4 When the Apple logo appears, release the side button.
2 Press and quickly release the volume down button.
3 Press and hold the side button.
4 When the Apple logo appears, release the side button.
Customer Reply
ok now back to normal
So does it work now?
Customer Reply
yes
Great!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
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