Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
none no way to call with the iphone
Okay, i see
Does it say anything on the screen?
only says software updated You iPhone has been updated to ios 16.3
Have you tried restarting the phone?
it will not restart
Can you tell me what model you have?
apple 12
Got it
To restart your phonne follow these steps:
You’ll have to quickly press and release the Volume Up button, followed by quickly pressing and releasing the Volume Down button. Then press and hold the Side button, until the logo appears.
not working
Does it not respond to your actions at all?
no
Okay, got it
When you connect your phone to the computer is it recognized as a device?
how to you conect the phone to the computer
Using a cable
not reading it
Got it
Seems like it has some internal issues, I suggest you go to the apple store or any local tech service and have it repaired
it reads assesary connected unlock i phine to use asseccories
So the computer see a phone?
yes
Got it
Are you sure you can't force restart your phone?
how do you force start it
ok now back to normal
So does it work now?
yes
Great!
Is there anything else I can do for you today?
14 verified experts are online now
What about starting a discussion? Be the first to share your thoughts!