That’s great for most people, I don’t use email.

The reason I have to solve this is because my phone is demanding I login and update.

Bridget Stivenson

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Bridget Stivenson

Nice to meet you, *****!

Customer Replay

Nice to meet you too

Bridget Stivenson

Just to double-check, do you have some issues with your mail? Did you forget your email login details?

Customer Replay

I forgot my password. For some reason my phone is telling me to login for some update. I just need a new password I guess. Could you text it to my phone, I know how to use that.

Bridget Stivenson

what email service are you using?

Customer Replay

I have an iPhone with Telus. And I have this iCloud email.

Bridget Stivenson

Okay, got it.

Go to your telus.net Webmail
Select Forgot? and follow the step-by-step instructions
Enter your TELUS email address
If you previously set up a recovery email method, a password reset link will be sent to you. Follow the step-by-step instructions
If you previously set up a recovery mobile phone number, a passcode will be sent to your phone. Follow the step-by-step instructions
Create a new password
And for your iCloud: Tap Passwords & Security > Reset Apple ID password > Get Started. Tap "A different Apple ID." Enter your Apple ID and follow the onscreen instructions to reset your password.

Customer Replay

Thank you.

Bridget Stivenson

Do you have any additional questions I can help you with?

Customer Replay

I think that’s good for now.