Updated: March 31, 2023
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by Bridget Stivenson
Tech Expert & Writer
419 resolved issues
Verified Expert in:
Computers, Laptops issues, Apple Mac

That’s great for most people, I don’t use email.

The reason I have to solve this is because my phone is demanding I login and update.
author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!

Customer Replay

Nice to meet you too

author

Just to double-check, do you have some issues with your mail? Did you forget your email login details?

Customer Replay

I forgot my password. For some reason my phone is telling me to login for some update. I just need a new password I guess. Could you text it to my phone, I know how to use that.

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author

what email service are you using?

Customer Replay

I have an iPhone with Telus. And I have this iCloud email.

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author

Okay, got it.

  1. Go to your telus.net Webmail
  2. Select Forgot? and follow the step-by-step instructions
  3. Enter your TELUS email address
  4. If you previously set up a recovery email method, a password reset link will be sent to you. Follow the step-by-step instructions
  5. If you previously set up a recovery mobile phone number, a passcode will be sent to your phone. Follow the step-by-step instructions
  6. Create a new password
    And for your iCloud: Tap Passwords & Security > Reset Apple ID password > Get Started. Tap "A different Apple ID." Enter your Apple ID and follow the onscreen instructions to reset your password.
Customer Replay

Thank you.

author

Do you have any additional questions I can help you with?

Customer Replay

I think that’s good for now.

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author

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime, *****.

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