Updated: March 31, 2023
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by Bridget Stivenson
Tech Expert & Writer
419 resolved issues
Verified Expert in:
Computers, Laptops issues, Apple Mac

That’s great for most people, I don’t use email.

The reason I have to solve this is because my phone is demanding I login and update.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

Nice to meet you too

Just to double-check, do you have some issues with your mail? Did you forget your email login details?

Customer Replay

I forgot my password. For some reason my phone is telling me to login for some update. I just need a new password I guess. Could you text it to my phone, I know how to use that.

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what email service are you using?

Customer Replay

I have an iPhone with Telus. And I have this iCloud email.


Okay, got it.

  1. Go to your telus.net Webmail
  2. Select Forgot? and follow the step-by-step instructions
  3. Enter your TELUS email address
  4. If you previously set up a recovery email method, a password reset link will be sent to you. Follow the step-by-step instructions
  5. If you previously set up a recovery mobile phone number, a passcode will be sent to your phone. Follow the step-by-step instructions
  6. Create a new password
    And for your iCloud: Tap Passwords & Security > Reset Apple ID password > Get Started. Tap "A different Apple ID." Enter your Apple ID and follow the onscreen instructions to reset your password.
Customer Replay

Thank you.

Do you have any additional questions I can help you with?

Customer Replay

I think that’s good for now.

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Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime, *****.

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