Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
5G was enabled on your router, correct?
5G was enabled on your router, correct?
Customer Reply
yes
What is the model of your router?
Customer Reply
NighthawkX6 AC3200
Thank you
The Nighthawk X6 offers a 2.4GHz band and two 5GHz bands.
So basically it will be broadcasting on 2 frequencies at the same time
The Nighthawk X6 offers a 2.4GHz band and two 5GHz bands.
So basically it will be broadcasting on 2 frequencies at the same time
Customer Reply
Will u pls take over this computer and check to c the router is configured correctly?
Do you mean if everything was set up in the correct way?
Customer Reply
correct
*****, in order to check your router settings we would need to know a lot of information from your Internet provider
Did you try to reboot the router?
Did you try to reboot the router?
Customer Reply
The other day yes
Can you please reboot it now and check if the Internet works?
Customer Reply
Last tech was able to look through the router and make the needed changes. OK I will reboot.
Please, update me of the results
Customer Reply
Rebooted. Standby and I'll chk to c if the older devices can connect.
Thank you
Customer Reply
OK! The reboot seems to have all devices on line. Spd on 2,4 is 40M. 5 is 183m. the other day 5 was running at 260m. Go figure.
It may have to do with your connection host
Customer Reply
Good call on your part for the reboot.
Thank you for the help!
Thank you for the help!
You are welcome, *****!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
That'll be it!
Good, wish you a great day, then 🙂
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