Created: December 13, 2022

Tech the other day enabled 5G

I have a laptop & printer that won't c 5g. Will the router brdcast on both freqs at the same time?
Last Edit: January 6, 2023
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Jahed Torres
Jahed Torres Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jahed Torres
Jahed Torres Tech Expert & Writer
Nice to meet you, *****!
5G was enabled on your router, correct?
Customer Reply
yes
Jahed Torres
Jahed Torres Tech Expert & Writer
What is the model of your router?
Customer Reply
NighthawkX6 AC3200
Jahed Torres
Jahed Torres Tech Expert & Writer
Thank you
The Nighthawk X6 offers a 2.4GHz band and two 5GHz bands.
So basically it will be broadcasting on 2 frequencies at the same time
Customer Reply
Will u pls take over this computer and check to c the router is configured correctly?
Jahed Torres
Jahed Torres Tech Expert & Writer
Do you mean if everything was set up in the correct way?
Customer Reply
correct
Jahed Torres
Jahed Torres Tech Expert & Writer
*****, in order to check your router settings we would need to know a lot of information from your Internet provider
Did you try to reboot the router?
Customer Reply
The other day yes
Jahed Torres
Jahed Torres Tech Expert & Writer
Can you please reboot it now and check if the Internet works?
Customer Reply
Last tech was able to look through the router and make the needed changes. OK I will reboot.
Jahed Torres
Jahed Torres Tech Expert & Writer
Please, update me of the results
Customer Reply
Rebooted. Standby and I'll chk to c if the older devices can connect.
Jahed Torres
Jahed Torres Tech Expert & Writer
Thank you
Customer Reply
OK! The reboot seems to have all devices on line. Spd on 2,4 is 40M. 5 is 183m. the other day 5 was running at 260m. Go figure.
Jahed Torres
Jahed Torres Tech Expert & Writer
It may have to do with your connection host
Customer Reply
Good call on your part for the reboot.
Thank you for the help!
Jahed Torres
Jahed Torres Tech Expert & Writer
You are welcome, *****!
Is there anything else I can do for you today?
Customer Reply
That'll be it!
Jahed Torres
Jahed Torres Tech Expert & Writer
Good, wish you a great day, then 🙂

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