Updated: March 30, 2023
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by Jahed Torres
Tech Expert & Writer
832 resolved issues

Tech the other day enabled 5G

I have a laptop & printer that won't c 5g. Will the router brdcast on both freqs at the same time?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
5G was enabled on your router, correct?

Customer Replay


What is the model of your router?

Customer Replay

NighthawkX6 AC3200


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Thank you
The Nighthawk X6 offers a 2.4GHz band and two 5GHz bands.
So basically it will be broadcasting on 2 frequencies at the same time

Customer Replay

Will u pls take over this computer and check to c the router is configured correctly?

Do you mean if everything was set up in the correct way?

Customer Replay


*****, in order to check your router settings we would need to know a lot of information from your Internet provider
Did you try to reboot the router?

Customer Replay

The other day yes

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Can you please reboot it now and check if the Internet works?

Customer Replay

Last tech was able to look through the router and make the needed changes. OK I will reboot.

Please, update me of the results

Customer Replay

Rebooted. Standby and I'll chk to c if the older devices can connect.

Thank you

Customer Replay

OK! The reboot seems to have all devices on line. Spd on 2,4 is 40M. 5 is 183m. the other day 5 was running at 260m. Go figure.

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It may have to do with your connection host

Customer Replay

Good call on your part for the reboot.
Thank you for the help!

You are welcome, *****!
Is there anything else I can do for you today?

Customer Replay

That'll be it!

Good, wish you a great day, then 🙂

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