Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you, please, tell me the name of the watch?
Can you, please, tell me the name of the watch?
Customer Reply
where would I find that?
Are you talking about Apple Watch?
Fitbit watch?
Fitbit watch?
Customer Reply
Apple watch
Got it.
Open the Watch app.
Go to the My Watch tab.
Scroll down to Passcode.
Select Change Passcode.
Enter your new current passcode on your Apple Watch.
Re-enter your new passcode to confirm.
Open the Watch app.
Go to the My Watch tab.
Scroll down to Passcode.
Select Change Passcode.
Enter your new current passcode on your Apple Watch.
Re-enter your new passcode to confirm.
Customer Reply
I says to unlock it
What do you mean? Where exactly does it say that?
Customer Reply
on the iphone screen: "Unlock Apple Watch..."
Can you, please, tap it?
Did you follow my instructions, *****?
Did you follow my instructions, *****?
Customer Reply
Tap what, please? Yes, but I didn't find a Change Passcode entry.
Got the phone just yesterday
Got the phone just yesterday
Okay, let's try this way.
1. Put your watch on its charger and keep it there until you complete these steps.
2. Press and hold the side button until you see the power button in the upper-right corner of the display.
3. Press and hold the Digital Crown until you see Erase all content and settings.
4. Tap Reset, then tap Reset again to confirm.
5. Wait for the process to finish, then set up your Apple Watch again. When asked, restore from a backup.
1. Put your watch on its charger and keep it there until you complete these steps.
2. Press and hold the side button until you see the power button in the upper-right corner of the display.
3. Press and hold the Digital Crown until you see Erase all content and settings.
4. Tap Reset, then tap Reset again to confirm.
5. Wait for the process to finish, then set up your Apple Watch again. When asked, restore from a backup.
Customer Reply
Never mind--it accepted the original passcode after I charged it. Thanks anyway.
You are welcome!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
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