Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you, please, tell me the name of the watch?
where would I find that?
Are you talking about Apple Watch?
Fitbit watch?
Apple watch
Got it.
Open the Watch app.
Go to the My Watch tab.
Scroll down to Passcode.
Select Change Passcode.
Enter your new current passcode on your Apple Watch.
Re-enter your new passcode to confirm.
I says to unlock it
What do you mean? Where exactly does it say that?
on the iphone screen: "Unlock Apple Watch..."
Can you, please, tap it?
Did you follow my instructions, *****?
Tap what, please? Yes, but I didn't find a Change Passcode entry.
Got the phone just yesterday
Okay, let's try this way.
Never mind--it accepted the original passcode after I charged it. Thanks anyway.
You are welcome!
Is there anything else I can do for you today?
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