Updated: March 23, 2023
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by Jahed Torres
Tech Expert & Writer
832 resolved issues

New watch rejects the passcode I gave it yesterday

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you, please, tell me the name of the watch?

Customer Replay

where would I find that?

Are you talking about Apple Watch?
Fitbit watch?

Customer Replay

Apple watch


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Got it.
Open the Watch app.
Go to the My Watch tab.
Scroll down to Passcode.
Select Change Passcode.
Enter your new current passcode on your Apple Watch.
Re-enter your new passcode to confirm.

Customer Replay

I says to unlock it

What do you mean? Where exactly does it say that?

Customer Replay

on the iphone screen: "Unlock Apple Watch..."

Can you, please, tap it?
Did you follow my instructions, *****?

Customer Replay

Tap what, please? Yes, but I didn't find a Change Passcode entry.
Got the phone just yesterday

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Okay, let's try this way.

  1. Put your watch on its charger and keep it there until you complete these steps.
  2. Press and hold the side button until you see the power button in the upper-right corner of the display.
  3. Press and hold the Digital Crown until you see Erase all content and settings.
  4. Tap Reset, then tap Reset again to confirm.
  5. Wait for the process to finish, then set up your Apple Watch again. When asked, restore from a backup.
Customer Replay

Never mind--it accepted the original passcode after I charged it. Thanks anyway.

You are welcome!
Is there anything else I can do for you today?

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