Updated: March 17, 2023
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by Daniel Moore
Tech Expert & Writer
1184 resolved issues

Need to change my email address on netflix

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
May I ask you, do you have access to your Netflix account on any device?

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Customer Replay

no

Do you happen to know what email you used in order to sign in to your Netflix account, *****?

Customer Replay

orignallyit was *****@ihug.co.nz and it needs to be changed to *****@icloud.com

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Alright, got it. May I ask you do you still have access to this email ' *****ihug.co.nz ', *****?

Customer Replay

no

Alright, got it, *****! Have you ever listed your phone number on your Netflix account or you are not sure?

Customer Replay

If I did it would be *****

Thank you for this information, *****
In such case, in order to change/update your email on your Netflix account, you have to be signed in to your Netflix account. Since you can't sign in to it, we may try to reset the password using your phone number. Would it be OK with you if I provide you with further instructions?

Customer Replay

Yes

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Thank you, *****. May I ask you to

  1. Press on this -> netflix.com/loginhelp
  2. Select "Text Message Select Text Me (SMS); select NZ and enter your phone number
  3. Select Text Me


Is everything clear with the provided instruction?

Customer Replay

Yes Changes made…..,,,thanks for your help

So the issues is resolved, right?

Customer Replay

yes. Thank you

I am so pleased to see your issue got resolved!

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