Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
May I ask you, do you have access to your Netflix account on any device?
May I ask you, do you have access to your Netflix account on any device?
Customer Reply
no
Do you happen to know what email you used in order to sign in to your Netflix account, *****?
Customer Reply
orignallyit was *****@ihug.co.nz and it needs to be changed to *****@icloud.com
Alright, got it. May I ask you do you still have access to this email ' *****ihug.co.nz ', *****?
Customer Reply
no
Alright, got it, *****! Have you ever listed your phone number on your Netflix account or you are not sure?
Customer Reply
If I did it would be *****
Thank you for this information, *****
In such case, in order to change/update your email on your Netflix account, you have to be signed in to your Netflix account. Since you can't sign in to it, we may try to reset the password using your phone number. Would it be OK with you if I provide you with further instructions?
In such case, in order to change/update your email on your Netflix account, you have to be signed in to your Netflix account. Since you can't sign in to it, we may try to reset the password using your phone number. Would it be OK with you if I provide you with further instructions?
Customer Reply
Yes
Thank you, *****. May I ask you to
1) Press on this -> netflix.com/loginhelp
2) Select "Text Message Select Text Me (SMS); select NZ and enter your phone number
3) Select Text Me
Is everything clear with the provided instruction?
1) Press on this -> netflix.com/loginhelp
2) Select "Text Message Select Text Me (SMS); select NZ and enter your phone number
3) Select Text Me
Is everything clear with the provided instruction?
Customer Reply
Yes Changes made…..,,,thanks for your help
So the issues is resolved, right?
Customer Reply
yes. Thank you
I am so pleased to see your issue got resolved!
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