Need to change my email address on netflix
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
May I ask you, do you have access to your Netflix account on any device?
no
Do you happen to know what email you used in order to sign in to your Netflix account, *****?
orignallyit was *****@ihug.co.nz and it needs to be changed to *****@icloud.com
Alright, got it. May I ask you do you still have access to this email ' *****ihug.co.nz ', *****?
no
Alright, got it, *****! Have you ever listed your phone number on your Netflix account or you are not sure?
If I did it would be *****
Thank you for this information, *****
In such case, in order to change/update your email on your Netflix account, you have to be signed in to your Netflix account. Since you can't sign in to it, we may try to reset the password using your phone number. Would it be OK with you if I provide you with further instructions?
Yes
Thank you, *****. May I ask you to
- Press on this -> netflix.com/loginhelp
- Select "Text Message Select Text Me (SMS); select NZ and enter your phone number
- Select Text Me
Is everything clear with the provided instruction?
Yes Changes made…..,,,thanks for your help
So the issues is resolved, right?
yes. Thank you
I am so pleased to see your issue got resolved!
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