Created: November 28, 2022

Need help to pay for another month can i call to do that need phone number

Last Edit: January 6, 2023
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Hanna Finley
Hanna Finley Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Hanna Finley
Hanna Finley Tech Expert & Writer
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Customer Reply
i want to get another month of unlimted photos
Hanna Finley
Hanna Finley Tech Expert & Writer
What service did you use to get this function?
Customer Reply
spypoint app i believe
Hanna Finley
Hanna Finley Tech Expert & Writer
The reset date of the photo transmission plan is unique per camera, activated in your account. The reset date is based on the date you purchased your plan. To know which date your plan resets:
Open the SPYPOINT mobile app > Cameras > Select Plans for the relevant camera in your account > verify the Ends date under auto-renewal.
Customer Reply
is tere any way to talk preson to person somebody else set my camera up for me
Hanna Finley
Hanna Finley Tech Expert & Writer
Unfortunately, we currently don't have an option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.
Customer Reply
thank you so much
Hanna Finley
Hanna Finley Tech Expert & Writer
The reset date is based on the date you purchased your plan. To know which date your plan resets:
Open the SPYPOINT mobile app > Cameras > Select Plans for the relevant camera in your account > verify the Ends date under auto-renewal.
Customer Reply
2022-11-22
0 k
Hanna Finley
Hanna Finley Tech Expert & Writer
Thank you
Customer Reply
2022-11-12 sorry
Hanna Finley
Hanna Finley Tech Expert & Writer
Alright, I see, I'm trying to check if Spypoint's subscription charges you automatically or you have to pay for it yourself
You can check if auto-renewal is turned on in your account. To do that, you can go through these steps:
1)Login to your SPYPOINT account.
2)Select the Cameras tab.
3)Click on Plans for the device for which you wish to cancel your plan.
4)See if auto-renewal is on. If it is off, toggle the auto-renewal on.
Customer Reply
it says next billing date2022-11-12
Hanna Finley
Hanna Finley Tech Expert & Writer
Do you see an option to toggle on/off the auto-renewal?
Customer Reply
yes
Hanna Finley
Hanna Finley Tech Expert & Writer
Is auto-renewal set to 'On'?
Customer Reply
dont see it
Hanna Finley
Hanna Finley Tech Expert & Writer
Could you please provide me with a screenshot or a photo of what you are seeing on the screen? (Make sure there is no password or credit card number visible)
Customer Reply
dont know how -can it stop camere any time
Hanna Finley
Hanna Finley Tech Expert & Writer
What options or buttons do you see there except for the date of the next billing?
If there is a next billing date actually, I assume that you will be billed for your Spypoint subscription automatically and will not have to pay manually for it
Customer Reply
it says disabling auto renenewal
Hanna Finley
Hanna Finley Tech Expert & Writer
Is it a process or is it an option?
If you want to be billed automatically by Spypoint you should not turn auto-renewal off
Customer Reply
thank you i will not
Hanna Finley
Hanna Finley Tech Expert & Writer
Is there anything else I can do for you today?
Customer Reply
no
Hanna Finley
Hanna Finley Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

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