Updated: March 21, 2023
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by Mia Green
Tech Expert & Writer
612 resolved issues

My sound bar doesn’t stay on

It was a used one given to me by a friend with no instructions. It seems it turns on when I turn up the volume on either the TV’s or the sound bars remote. But then it randomly turns off by itself.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What model of device is it?

Customer Replay

it’s a VIZIO


Do u Ned me to find a model number?

Customer Replay

Yes, please.

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Customer Replay

Did you try to reset it?

Do u mean unplug it and reply

Customer Replay



My remote doesn’t have a menu button

Customer Replay

Can you send me a screenshot of the remote?

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Where do I send it to?

Customer Replay

To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.

Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 3091093
Did u get the photo of my remote?
Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 3091093

Customer Replay

Before you start the reset, turn off your soundbar for 10 seconds and then turn it back ON. Sometimes, it also solves any problem.
Press the “Input” and “Bluetooth” buttons and hold for 5 to 6 seconds. Your Vizio soundbar will restart. If not try the next step.
Again press and hold the “Input” and “Volume Down” buttons for 5 to 6 seconds. Your Vizio soundbar should restart. If it does not restart, try the next step.
Press and hold the “Input” and “Volume Up” buttons for 5 to 6 seconds. If the above two methods did not work for your soundbar, this one will work.

Did u get the photo?

Customer Replay


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when I press on the power button the little green lights don’t come on
hite lights turn on when it push the volume
white lights
NOw I’m hearing static out of the sound bar

Customer Replay

One of these 3 reset methods will work for any Vizio soundbar.

i tried all three. The lights are responding but no sound now
its working now! Is it possible to get an info book online for this sound bar that I can down load?

Customer Replay

Sure, take a link for the manual.

Thanks for your help!

Customer Replay

Is there anything else I can do for you today?

No thank you!

Customer Replay

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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