Created: January 11, 2023

My sound bar doesn’t stay on

It was a used one given to me by a friend with no instructions. It seems it turns on when I turn up the volume on either the TV’s or the sound bars remote. But then it randomly turns off by itself.
Last Edit: January 11, 2023
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Mia Green
Mia Green Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Mia Green
Mia Green Tech Expert & Writer
Nice to meet you, *****!
What model of device is it?
Customer Reply
it’s a VIZIO

Do u Ned me to find a model number?
Mia Green
Mia Green Tech Expert & Writer
Yes, please.
Customer Reply
BTM257B
I THINK I FOUND ANOTHER MODEL NUMBER:
SB3820-C6
Mia Green
Mia Green Tech Expert & Writer
Did you try to reset it?
Customer Reply
Do u mean unplug it and reply
?replug
Mia Green
Mia Green Tech Expert & Writer
No.
Customer Reply
My remote doesn’t have a menu button
Mia Green
Mia Green Tech Expert & Writer
Can you send me a screenshot of the remote?
Customer Reply
Where do I send it to?
Mia Green
Mia Green Tech Expert & Writer
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Customer Reply
Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 3091093
Did u get the photo of my remote?
Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 3091093
Mia Green
Mia Green Tech Expert & Writer
Before you start the reset, turn off your soundbar for 10 seconds and then turn it back ON. Sometimes, it also solves any problem.
Press the “Input” and “Bluetooth” buttons and hold for 5 to 6 seconds. Your Vizio soundbar will restart. If not try the next step.
Again press and hold the “Input” and “Volume Down” buttons for 5 to 6 seconds. Your Vizio soundbar should restart. If it does not restart, try the next step.
Press and hold the “Input” and “Volume Up” buttons for 5 to 6 seconds. If the above two methods did not work for your soundbar, this one will work.
Customer Reply
Did u get the photo?
Mia Green
Mia Green Tech Expert & Writer
Yes
👍
Customer Reply
when I press on the power button the little green lights don’t come on
hite lights turn on when it push the volume
white lights
NOw I’m hearing static out of the sound bar
Mia Green
Mia Green Tech Expert & Writer
One of these 3 reset methods will work for any Vizio soundbar.
Customer Reply
i tried all three. The lights are responding but no sound now
its working now! Is it possible to get an info book online for this sound bar that I can down load?
Mia Green
Mia Green Tech Expert & Writer
Customer Reply
Thanks for your help!
Mia Green
Mia Green Tech Expert & Writer
Is there anything else I can do for you today?
Customer Reply
No thank you!
Mia Green
Mia Green Tech Expert & Writer
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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