Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What model of device is it?
What model of device is it?
Customer Reply
it’s a VIZIO
Do u Ned me to find a model number?
Do u Ned me to find a model number?
Yes, please.
Customer Reply
BTM257B
I THINK I FOUND ANOTHER MODEL NUMBER:
SB3820-C6
I THINK I FOUND ANOTHER MODEL NUMBER:
SB3820-C6
Did you try to reset it?
Customer Reply
Do u mean unplug it and reply
?replug
?replug
No.
Customer Reply
My remote doesn’t have a menu button
Can you send me a screenshot of the remote?
Customer Reply
Where do I send it to?
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Customer Reply
Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 3091093
Did u get the photo of my remote?
Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 3091093
Type: image/jpeg
Size: 3091093
Did u get the photo of my remote?
Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 3091093
Before you start the reset, turn off your soundbar for 10 seconds and then turn it back ON. Sometimes, it also solves any problem.
Press the “Input” and “Bluetooth” buttons and hold for 5 to 6 seconds. Your Vizio soundbar will restart. If not try the next step.
Again press and hold the “Input” and “Volume Down” buttons for 5 to 6 seconds. Your Vizio soundbar should restart. If it does not restart, try the next step.
Press and hold the “Input” and “Volume Up” buttons for 5 to 6 seconds. If the above two methods did not work for your soundbar, this one will work.
Press the “Input” and “Bluetooth” buttons and hold for 5 to 6 seconds. Your Vizio soundbar will restart. If not try the next step.
Again press and hold the “Input” and “Volume Down” buttons for 5 to 6 seconds. Your Vizio soundbar should restart. If it does not restart, try the next step.
Press and hold the “Input” and “Volume Up” buttons for 5 to 6 seconds. If the above two methods did not work for your soundbar, this one will work.
Customer Reply
Did u get the photo?
Yes
👍
👍
Customer Reply
when I press on the power button the little green lights don’t come on
hite lights turn on when it push the volume
white lights
NOw I’m hearing static out of the sound bar
hite lights turn on when it push the volume
white lights
NOw I’m hearing static out of the sound bar
One of these 3 reset methods will work for any Vizio soundbar.
Customer Reply
i tried all three. The lights are responding but no sound now
its working now! Is it possible to get an info book online for this sound bar that I can down load?
its working now! Is it possible to get an info book online for this sound bar that I can down load?
Sure, take a link for the manual.
https://cdn.vizio.com/user-manual/PDF/2018/SB/SB36512-F6_UM_ENG.pdf
https://cdn.vizio.com/user-manual/PDF/2018/SB/SB36512-F6_UM_ENG.pdf
Customer Reply
Thanks for your help!
Is there anything else I can do for you today?
Customer Reply
No thank you!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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