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*****
Nice to meet you, *****!
What troubleshooting have you done so far?
I followed the directions on the screen and it still doesn't work
Got it. Do you have a Roku Streaming Device?
Yes I do
Ok.
Unplug the power cable from the back of the device and wait for at least 30 seconds. Then, plug it back in and wait until the device boots up properly.
Okay it is working for now
Great!
Do I do anything else
No need!
Please try using Roku and see how it works.
It is working fine now
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