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*****
Nice to meet you, *****!
Do you have Apple TV?
yes
Are you using the Apple remote control?
yes
Please, try these steps first: Charge it for 30 minutes using a Lightning to USB cable and a USB wall charger. Replace the battery. Unplug your Apple TV from the wall power outlet. Wait at least six seconds, then plug it back
I tried to charge the remote with a cable over night and it still will not work and the remote has no access door for a battery
Got it.
In the following messages, I will provide you with step-by-step instructions. I would be grateful if you could tell me when you complete every step.
ok
Press and hold the TV/Control Center button and the Volume Down button at the same time. Hold the buttons down for about 5 seconds, or until the status light on Apple TV turns off and then turns on again.
the control for the apple box does not control the tv just the apple box after the tv is turned on
This is the name of the button "TV/Control center".
You should find this button on your Apple remote.
my remote has a large button on the top of the remote three small buttons on the left bellow it and a volume button on the right there are no numbers on the remote
Please, open the picture:
You need to press and hold these buttons for about 5 seconds, or until the status light on Apple TV turns off and then turns on again.
I tried and nothing happens I disconnected the power cable to the apple device and the light turned on the apple box but the control still will not work
the pitcher you sent is the correct control that I have
Thanks
Good
Point your remote at your Apple TV. Make sure that the remote is about three inches from the Apple TV.
Press and hold Back '<' and Volume Up '+' for five seconds.
If asked, place your remote on top of Apple TV to complete pairing.
this corrected the problem thank you very much for your patience
I am so glad!
You're welcome!
Do you have any additional questions I can help you with maybe?
no but thank you very much for your patience I am 88 years and very slow with computers
No worries. My pleasure.
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