Please, try these steps first: Charge it for 30 minutes using a Lightning to USB cable and a USB wall charger. Replace the battery. Unplug your Apple TV from the wall power outlet. Wait at least six seconds, then plug it back

Customer Replay

I tried to charge the remote with a cable over night and it still will not work and the remote has no access door for a battery

Chris Wolker

Got it.
In the following messages, I will provide you with step-by-step instructions. I would be grateful if you could tell me when you complete every step.

Customer Replay

Chris Wolker

Press and hold the TV/Control Center button and the Volume Down button at the same time. Hold the buttons down for about 5 seconds, or until the status light on Apple TV turns off and then turns on again.

Customer Replay

the control for the apple box does not control the tv just the apple box after the tv is turned on

Chris Wolker

This is the name of the button "TV/Control center".

You should find this button on your Apple remote.

Customer Replay

my remote has a large button on the top of the remote three small buttons on the left bellow it and a volume button on the right there are no numbers on the remote

Chris Wolker

Please, open the picture:

You need to press and hold these buttons for about 5 seconds, or until the status light on Apple TV turns off and then turns on again.

Customer Replay

I tried and nothing happens I disconnected the power cable to the apple device and the light turned on the apple box but the control still will not work
the pitcher you sent is the correct control that I have

Chris Wolker

Thanks
Good
Point your remote at your Apple TV. Make sure that the remote is about three inches from the Apple TV.
Press and hold Back '<' and Volume Up '+' for five seconds.
If asked, place your remote on top of Apple TV to complete pairing.

Customer Replay

this corrected the problem thank you very much for your patience