Created: November 1, 2022

My remote will not control my apple box

Last Edit: November 1, 2022
Chris Wolker
Chris Wolker Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Chris Wolker
Chris Wolker Tech Expert & Writer
Nice to meet you, *****!
Do you have Apple TV?
Customer Reply
yes
Chris Wolker
Chris Wolker Tech Expert & Writer
Are you using the Apple remote control?
Customer Reply
yes
Chris Wolker
Chris Wolker Tech Expert & Writer
Please, try these steps first: Charge it for 30 minutes using a Lightning to USB cable and a USB wall charger. Replace the battery. Unplug your Apple TV from the wall power outlet. Wait at least six seconds, then plug it back
Customer Reply
I tried to charge the remote with a cable over night and it still will not work and the remote has no access door for a battery
Chris Wolker
Chris Wolker Tech Expert & Writer
Got it.
In the following messages, I will provide you with step-by-step instructions. I would be grateful if you could tell me when you complete every step.
Customer Reply
ok
Chris Wolker
Chris Wolker Tech Expert & Writer
Press and hold the TV/Control Center button and the Volume Down button at the same time. Hold the buttons down for about 5 seconds, or until the status light on Apple TV turns off and then turns on again.
Customer Reply
the control for the apple box does not control the tv just the apple box after the tv is turned on
Chris Wolker
Chris Wolker Tech Expert & Writer
This is the name of the button "TV/Control center".

You should find this button on your Apple remote.
Customer Reply
my remote has a large button on the top of the remote three small buttons on the left bellow it and a volume button on the right there are no numbers on the remote
Chris Wolker
Chris Wolker Tech Expert & Writer
Please, open the picture:

You need to press and hold these buttons for about 5 seconds, or until the status light on Apple TV turns off and then turns on again.
Customer Reply
I tried and nothing happens I disconnected the power cable to the apple device and the light turned on the apple box but the control still will not work
the pitcher you sent is the correct control that I have
Chris Wolker
Chris Wolker Tech Expert & Writer
Thanks
Good
Point your remote at your Apple TV. Make sure that the remote is about three inches from the Apple TV.
Press and hold Back '<' and Volume Up '+' for five seconds.
If asked, place your remote on top of Apple TV to complete pairing.
Customer Reply
this corrected the problem thank you very much for your patience
Chris Wolker
Chris Wolker Tech Expert & Writer
I am so glad!
You're welcome!
Do you have any additional questions I can help you with maybe?
Customer Reply
no but thank you very much for your patience I am 88 years and very slow with computers
Chris Wolker
Chris Wolker Tech Expert & Writer
No worries. My pleasure.
Thank you for choosing our service!