Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What phone do you have?
What phone do you have?
Customer Reply
iphone 11
Got it!
You likely mean Activation Lock as your iPhone is probably previously owned. You must contact the previous owner to unlock the iPhone, or it will remain useless to you.
You likely mean Activation Lock as your iPhone is probably previously owned. You must contact the previous owner to unlock the iPhone, or it will remain useless to you.
Customer Reply
It's brand new
Where have you bought it?
Customer Reply
Apple store
Have you made the initial first set up?
Customer Reply
yes
Have you created the AppleID?
Customer Reply
I've been using the phone for months. But today, out of nowhere, it just started saying activation required
Understood.
Please follow the onscreen steps to enter the Apple ID and password you used to set up your device or your device passcode.
Please follow the onscreen steps to enter the Apple ID and password you used to set up your device or your device passcode.
Customer Reply
So I dont remember my passcode and have tried logging in through another devise but my account got locked
What email address are you using with your Apple ID?
Customer Reply
*****@gmail.com
Thanks.
*****
Do you have access to this mobile number?
*****
Do you have access to this mobile number?
Customer Reply
no
Understood.
If you don't have a trusted device, you can reset your password using a web browser – but the process may take a little longer.
Please go to this website --->> https://iforgot.apple.com/uk/password/verify/appleid and enter your mail *****@gmail.com.
Follow on-screen instructions to reset the password.
If you don't have a trusted device, you can reset your password using a web browser – but the process may take a little longer.
Please go to this website --->> https://iforgot.apple.com/uk/password/verify/appleid and enter your mail *****@gmail.com.
Follow on-screen instructions to reset the password.
Customer Reply
I'm sorry
Can you try this email?
*****@icloud.com
Can you try this email?
*****@icloud.com
Okay.
*****
What about this number?
*****
What about this number?
Customer Reply
yes
Great!
1. Please go to this website --->> https://iforgot.apple.com/uk/password/verify/appleid and enter your mail *****@icloud.com
2. Enter your phone number: *****
3. Follow on-screen instructions to reset the password.
1. Please go to this website --->> https://iforgot.apple.com/uk/password/verify/appleid and enter your mail *****@icloud.com
2. Enter your phone number: *****
3. Follow on-screen instructions to reset the password.
Customer Reply
I followed the instructions and it said this, "We are evaluating your information and will have an update in 24 hours. Apple Support cannot help to reduce your waiting period.
When it is time to reset your password, we will send instructions to*****."
When it is time to reset your password, we will send instructions to*****."
Then you should wait.
Customer Reply
What happens after I'm able to reset my password?
It seems like they've been a lot of attempts to log in.
Customer Reply
yes
After you'll be able to reset your password you can come back to us and we'll continue to activate your iPhone.
Customer Reply
okay
Thank you
Thank you
No problem. 😊
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat
Customer Reply
Will I be able to talk to you specifically?
Yes. *****
Customer Reply
Thanks ma'am
Have a great day
Have a great day
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
No comments yet...
Comments