Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What phone do you have?
iphone 11
Got it!
You likely mean Activation Lock as your iPhone is probably previously owned. You must contact the previous owner to unlock the iPhone, or it will remain useless to you.
It's brand new
Where have you bought it?
Apple store
Have you made the initial first set up?
yes
Have you created the AppleID?
I've been using the phone for months. But today, out of nowhere, it just started saying activation required
Understood.
Please follow the onscreen steps to enter the Apple ID and password you used to set up your device or your device passcode.
So I dont remember my passcode and have tried logging in through another devise but my account got locked
What email address are you using with your Apple ID?
*****@gmail.com
Thanks.
*****
Do you have access to this mobile number?
no
Understood.
If you don't have a trusted device, you can reset your password using a web browser – but the process may take a little longer.
Please go to this website --->> https://iforgot.apple.com/uk/password/verify/appleid and enter your mail *****@gmail.com.
Follow on-screen instructions to reset the password.
I'm sorry
Can you try this email?
*****@icloud.com
Okay.
*****
What about this number?
yes
Great!
I followed the instructions and it said this, "We are evaluating your information and will have an update in 24 hours. Apple Support cannot help to reduce your waiting period.
When it is time to reset your password, we will send instructions to*****."
Then you should wait.
What happens after I'm able to reset my password?
It seems like they've been a lot of attempts to log in.
yes
After you'll be able to reset your password you can come back to us and we'll continue to activate your iPhone.
okay
Thank you
No problem. 😊
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Will I be able to talk to you specifically?
Yes. *****
Thanks ma'am
Have a great day
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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