Updated: March 22, 2023
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by Hanna Finley
Tech Expert & Writer
558 resolved issues

My phone keeps saying activation required

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
What phone do you have?

Customer Replay

iphone 11

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Got it!
You likely mean Activation Lock as your iPhone is probably previously owned. You must contact the previous owner to unlock the iPhone, or it will remain useless to you.

Customer Replay

It's brand new

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Where have you bought it?

Customer Replay

Apple store

Have you made the initial first set up?

Customer Replay

yes

Have you created the AppleID?

Customer Replay

I've been using the phone for months. But today, out of nowhere, it just started saying activation required

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Understood.
Please follow the onscreen steps to enter the Apple ID and password you used to set up your device or your device passcode.

Customer Replay

So I dont remember my passcode and have tried logging in through another devise but my account got locked

What email address are you using with your Apple ID?

Customer Replay

*****@gmail.com

Thanks.
*****
Do you have access to this mobile number?

Customer Replay

no

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Understood.
If you don't have a trusted device, you can reset your password using a web browser – but the process may take a little longer.
Please go to this website --->> https://iforgot.apple.com/uk/password/verify/appleid and enter your mail *****@gmail.com.
Follow on-screen instructions to reset the password.

Customer Replay

I'm sorry
Can you try this email?
*****@icloud.com

Okay.
*****
What about this number?

Customer Replay

yes

Great!

  1. Please go to this website --->> https://iforgot.apple.com/uk/password/verify/appleid and enter your mail *****@icloud.com
  2. Enter your phone number: *****
  3. Follow on-screen instructions to reset the password.
Customer Replay

I followed the instructions and it said this, "We are evaluating your information and will have an update in 24 hours. Apple Support cannot help to reduce your waiting period.
When it is time to reset your password, we will send instructions to*****."

Then you should wait.

Customer Replay

What happens after I'm able to reset my password?

It seems like they've been a lot of attempts to log in.

Customer Replay

yes

After you'll be able to reset your password you can come back to us and we'll continue to activate your iPhone.

Customer Replay

okay
Thank you

No problem. 😊
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat

Customer Replay

Will I be able to talk to you specifically?

Yes. *****

Customer Replay

Thanks ma'am
Have a great day

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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