Hello, thank you for using our service, my name is Hanna. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
A short while ago I logged onto my personal FB page but was prompted by a notice from my business page that I could update the page. I clicked yes. but then I could not find or get into my personal page. I found one page with my personal icon but all my contacts were gone. How do I get my personal page back?
What device do you use to access your Facebook?
iMac using Safari
All is fine with the account on my phone but gone on my desktop.
Could you please try to sign out of your personal page and sign back in?
I'm on the abbreviated personal page from clicking on the FB icon then I clicked close window. Is that what you mean?
Please click on your profile name, and choose "Sign out". Then try to sign in using your account login and password
I don't know how to do that because i just click the icon to get in.
If I click on Quit Safari then I will lose your page too.
I'm sorry, *****, are you currently on the Facebook page? Do you see your profile page at the top-right corner of the screen?
Yes but it's mu business account. Should I log out of that?
Could you please try to log out of your business account and log in to your personal one?
Ha - I did that and I got it back.
Oh no - it suddenly says My email is not connected to an account. Now what?
I saw the real page for a few moments.
Let me check
OK- its back again.
I think it's ok now.
I am glad to hear that!
In this case I wish you a pleasant usage of your Facebook page
Is there anything else I can do for you?
no - I had not closed out using that icon in the upper right corner before. Learned something new tonight. Thank you.
Nice to hear that, *****!
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