Updated: May 01, 2023
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by Anna Chernetska
Tech Expert & Writer
712 resolved issues
Verified Expert in:
Smartphones, Tablets, Apps, 4G/5G issues

my new Apple watch will not turn on

i have it charging right now

Short summary:

  1. Allow the Apple Watch to charge fully, which should take about 2.5 hours.
  2. Press and hold the side button until the Apple logo appears.
  3. Wait at least 30 minutes before attempting to turn on the watch again.
  4. Keep the watch connected to the charger during the charging process.

Could you also specify, for how long you have this device and did you try to charge it before?

Customer Replay

just got it in the mail 15 minutes ago

apple watch

Noted, and for how long are you charging it, could you specify?

Customer Replay

less than 5 minutes

Noted, and still doesn't react on any action, am I correct?

Customer Replay

let me check again

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Thank you!
To do that, please, press and hold the side button until the Apple logo appears.

Customer Replay

when i press the side button I get a green lightning bolt in the upper left corner

To my knowledge, this icon means that your watch battery has a low charge level and is charging.

Customer Replay

How long should it charge

Top answer

Then, I'd highly recommend you wait a bit more and then press and hold the side button until the Apple logo appears.

Customer Replay

Do i need to disconnect the charger

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As Apple insists, charging will take about 2.5 hours to 100%.
No need, keep it connected to charge.

Customer Replay

how do I know when charging is complete

I'd recommend you try turning it on again after 30 minutes.
Do you have any additional questions I can help you with?

Customer Replay

No, thank you

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