Updated: April 10, 2023
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by Thomas Johnson
Tech Expert & Writer
535 resolved issues

My Motorola phone has stopped working completely

Hello, thank you for using Howly.
What troubleshooting have you done to your Motorola phone so far?


Customer Replay

Just pushed the button on side of phone

Could you please tell me if it turned on after that?

Customer Replay

No nothing happened

Could you please try plugging the phone into a charger and see if it turns on when you push the button on the side of the phone?

Customer Replay

I did and nothing happened there either

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Could you please clarify if you have another charger?

Customer Replay

No i don't

Top answer

Got it, no worries
Please, press and hold the power button and the volume down button simultaneously for about 10 seconds and tell me if something happens

Customer Replay

yes and i got something that says start

Great! So, it is reacting

Customer Replay

But nothing is happening

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Could you please hold just the power button for 10 seconds and tell me if your phone reacts to it?

Customer Replay


Seems like your phone froze and we have performed the force restart by holding the power button.
Could you please check if it is working fine?

Customer Replay

it ia working like it shoul

Glad to hear that!
Is there anything else I can do for you today?

Customer Replay

Thank you so much

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You're very welcome, *****!

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