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My Motorola phone has stopped working completely
Hello, thank you for using Howly.
What troubleshooting have you done to your Motorola phone so far?
Just pushed the button on side of phone
Could you please tell me if it turned on after that?
No nothing happened
Could you please try plugging the phone into a charger and see if it turns on when you push the button on the side of the phone?
I did and nothing happened there either
Could you please clarify if you have another charger?
No i don't
Got it, no worries
Please, press and hold the power button and the volume down button simultaneously for about 10 seconds and tell me if something happens
yes and i got something that says start
Great! So, it is reacting
But nothing is happening
Could you please hold just the power button for 10 seconds and tell me if your phone reacts to it?
HeY IT HAS CAME BACK ON
Great!
Seems like your phone froze and we have performed the force restart by holding the power button.
Could you please check if it is working fine?
Great
it ia working like it shoul
Glad to hear that!
Is there anything else I can do for you today?
Thank you so much
You're very welcome, *****!
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