Created: November 18, 2022

My Kindle has a sign saying the kindle store is currently unavailable etc

nd at the bottom it says "Tap ok to return to Home Screen" but nothing happens
Last Edit: November 18, 2022
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
and you too
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Can you please specify which Kindle device you have?
Customer Reply
I would love to however being a "dinosaur" kind of, all I can say is that it is about 5/6 years old.
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Okay
Customer Reply
I am unable to get any other info off it
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Is it a kindle fire or you are having problems with the app on a different device?
Customer Reply
I haven't tried any other device
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Force Reboot the Kindle: To execute this, press and hold the power button on your Kindle for 40 seconds. Do not press any buttons after these 40 seconds and wait for a minute for your Kindle to power back up.
Customer Reply
I am getting something
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Can you please tell me what exactly?
Customer Reply
screen is flashing
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Okay
That means it's rebooting
Customer Reply
its rebooting now
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Great!
Customer Reply
Halfway there
Alex Sherwin
Alex Sherwin Tech Expert & Writer
After that try to access the kindle store again.
Customer Reply
almost there
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Okay
Customer Reply
All done..Thank you very much
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Is it working now?
Customer Reply
Yes thank you
Alex Sherwin
Alex Sherwin Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No thanks....Have a great day
Alex Sherwin
Alex Sherwin Tech Expert & Writer
You too!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Customer Reply
Thanks
Alex Sherwin
Alex Sherwin Tech Expert & Writer
😁