Updated: April 03, 2023
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by Alex Sherwin
Tech Expert & Writer
511 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets

My Kindle has a sign saying the kindle store is currently unavailable etc

and at the bottom it says "Tap ok to return to Home Screen" but nothing happens

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

and you too

Can you please specify which Kindle device you have?

Customer Replay

I would love to however being a "dinosaur" kind of, all I can say is that it is about 5/6 years old.


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Customer Replay

I am unable to get any other info off it

Is it a kindle fire or you are having problems with the app on a different device?

Customer Replay

I haven't tried any other device

Force Reboot the Kindle:

  • To execute this, press and hold the power button on your Kindle for 40 seconds.
  • Do not press any buttons after these 40 seconds and wait for a minute for your Kindle to power back up.
Customer Replay

I am getting something

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Can you please tell me what exactly?

Customer Replay

screen is flashing

That means it's rebooting

Customer Replay

its rebooting now

Customer Replay

Halfway there

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After that try to access the kindle store again.

Customer Replay

almost there

Customer Replay

All done..Thank you very much

Is it working now?

Customer Replay

Yes thank you

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No thanks....Have a great day

You too!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

Customer Replay


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