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My Kindle has a sign saying the kindle store is currently unavailable etc
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
and you too
Can you please specify which Kindle device you have?
I would love to however being a "dinosaur" kind of, all I can say is that it is about 5/6 years old.
Okay
I am unable to get any other info off it
Is it a kindle fire or you are having problems with the app on a different device?
I haven't tried any other device
Force Reboot the Kindle:
- To execute this, press and hold the power button on your Kindle for 40 seconds.
- Do not press any buttons after these 40 seconds and wait for a minute for your Kindle to power back up.
I am getting something
Can you please tell me what exactly?
screen is flashing
Okay
That means it's rebooting
its rebooting now
Great!
Halfway there
After that try to access the kindle store again.
almost there
Okay
All done..Thank you very much
Is it working now?
Yes thank you
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No thanks....Have a great day
You too!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Thanks
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