Updated: March 16, 2023
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by Oleksandr Lazariev
Tech Expert & Writer
796 resolved issues

My Iphone is frozen on the power off

Hello, thank you for using Howly.
Could you please tell me the model of your iPhone?

Customer Replay

I new you would ask that question it's either 12 or 13


Thank you!
*****, could you please try the following:

  1. Hold the volume up and down buttons for 15 seconds
  2. Hold the power button until the Apple logo Appears.
Customer Replay

I tried that again actually several times and it didn't work,

I see.
Have you tried to force restart it?

Customer Replay

How I do that?

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Here is how to force restart your iPhone:

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the side button.
Customer Replay

doesn't work what happens it activates the Emergency SOS

You have tapped the buttons one time, and then holded the power on button, correct?

Customer Replay


Have you tried to only hold the power button until the logo appears?

Customer Replay

logo does not appear

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Could you please try to hold all of the buttons for 30s?

Customer Replay

It worked!!! Thank you for your help

Great news!
You're very welcome!
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

Customer Replay

You actually did an execellent job!

Thank you very much :)

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