Created: December 27, 2022

My internet capabiility seems to have died

It was working fine this morning right up until it wasn't. the diagnostic tool calleld "qualcomm atheros dualband wireless network module" is not present. nothing else on the list of connectins is there either. product name is az237av-aba e9270t.
Last Edit: January 6, 2023
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Jolene Haston
Jolene Haston Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jolene Haston
Jolene Haston Tech Expert & Writer
Nice to meet you, *****!
May I know who is your Internet provider
Customer Reply
verizon fio. all my other devices are still connected.
Jolene Haston
Jolene Haston Tech Expert & Writer
I got it
May I know which devices are not working now?
Customer Reply
the computer -- the device name is in the first part of this chat and I have the serial number and the product number if you want them
Jolene Haston
Jolene Haston Tech Expert & Writer
Thank you
What is the brand of your computer and its model? It should be like HP ENVY x360 13-ay1000ua
Customer Reply
it's the HP Pavilion Elite
the product name isn't enough?
Jolene Haston
Jolene Haston Tech Expert & Writer
Yes, thank you
Customer Reply
here is a label fron the side of the compouter -- HP Pavilion e9270t, and then it shows the product number - which i typed above - and then the serial number - *****
Jolene Haston
Jolene Haston Tech Expert & Writer
Thanks, may I know the version of Windows you use?
Customer Reply
10
Jolene Haston
Jolene Haston Tech Expert & Writer
Thanks
Select the Start button > Settings > Network & Internet > Status. Under Change your network settings, select Network troubleshooter.
Let me know what will arise on the screen
Customer Reply
the troubleshooter wants me to plug in an ethernet cable -- but the system i have been using is wireless, do you want me to do this anyway?
Jolene Haston
Jolene Haston Tech Expert & Writer
I see
Customer Reply
if i skip this step, it gives up
Jolene Haston
Jolene Haston Tech Expert & Writer
First all all, please unplug all cords from your modem and router for 2-3 minutes. Give it a time to restart
Customer Reply
everything is wireless. i can turn off the computer, will that do?
i have turned it off
Jolene Haston
Jolene Haston Tech Expert & Writer
I see. It is needed to restart router and computer
Customer Reply
if i turn off the router all my devices will turn off, including the one I am talking to you on -- is this what you want? so i should just start a new chat if this doesn't work?
Jolene Haston
Jolene Haston Tech Expert & Writer
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat
I will be here
It is a standard step of the regular procedure in your case.
Customer Reply
i will do this, thanks. talk to you soon, or not, if it works.
Jolene Haston
Jolene Haston Tech Expert & Writer
Alright, thank you for understanding. I will be waiting
Customer Reply
This fix actually worked, after I re-started my computer a couple of times. Thanks for your help, and I will remember how to do this the next time.
Jolene Haston
Jolene Haston Tech Expert & Writer
Wonderful!
Is there anything else I can do for you today?
Customer Reply
yes, I am quite happy. No, I am finished asking for your help, at least today. Thank you for your attention and courtesy.
Jolene Haston
Jolene Haston Tech Expert & Writer
It was my pleasure!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Customer Reply
you have a good one too. Good-bye
Jolene Haston
Jolene Haston Tech Expert & Writer
Thank you! Stay safe!

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