Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you please tell me what is the model of the phone you're trying to log in to?
Can you please tell me what is the model of the phone you're trying to log in to?
Customer Reply
i phone X
So you're having trouble unlocking it, correct?
Customer Reply
yeah
cause my earlier phone is died
cause my earlier phone is died
By "verification number" and email/password you meant credentials for your iCloud, correct?
Customer Reply
yeah by nmbr
Understood.
Customer Reply
as well as i know my icloud email and password
Have you tried unlocking your phone via iCloud yet?
Customer Reply
yeah
just 1 time today
just 1 time today
How did it go then?
Customer Reply
but i dont have acces on my icloud email it locked too just because of my wrong attemt a month ago
Can you please tell me more about that?
Customer Reply
it,s locked too
You're saying it's been locked for a month and you still don't have access to it?
Can you please tell me the name of that email address?
Can you please tell me the name of that email address?
Customer Reply
yeah
*****@icloud.com
*****@icloud.com
Can you please go to this page and enter your email there? https://iforgot.apple.com/password/verify/appleid?r=1&language=US-EN
Customer Reply
yeah sure
Follow the instructions there.
Customer Reply
I ALREADY DO THAT PROCESS BUT ITS STILL LOCKED BECAUSE I DONT HAVE ACCESS ON MY EMAIL
We’re evaluating your information and will have an update in 24 hours. Apple Support can’t help you shorten the wait time.
When it’s time to reset your password, we will send instructions to *****.
We’re evaluating your information and will have an update in 24 hours. Apple Support can’t help you shorten the wait time.
When it’s time to reset your password, we will send instructions to *****.
Don't have access or is it locked?
Customer Reply
THATS THE ANSWER
Right, and you don't have access to that phone number?
Customer Reply
ITS LOCKEDE
I HAVE
ACCESS ON IT
I HAVE
ACCESS ON IT
Please, wait for the update in 24 hours.
Customer Reply
i was waiting from last month
So nothing is being sent to ***** phone number?
Customer Reply
no
Understood.
Customer Reply
its alright i hAVE TO WAIT FOR 23 HOURS THEY SEND ME A LINK ON IT
MY NMBR
MY NMBR
Great!
Customer Reply
THANK YOU FOR YOUR SUPPORT AND HELP
Is there perhaps anything else I can do for you today?
Customer Reply
YEAH ITS ALRIGHT
Please feel free to contact us at any time. We'll be happy to help you.
Customer Reply
SURE
Have a great day!
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