Updated: March 21, 2023
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by Henry Miller
Tech Expert & Writer
581 resolved issues

My hisense roku tv won't connect with my router

I have a different brand roku that is working fine, but this hisense won't connect to my router

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

I have a Hisense roku tv H4 series that won't connect to my network, and my password is correct.

What troubleshooting have you done so far?

Customer Replay

I have done a factory reset. But the tv hasn't been connected to any networks

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Let us try to restart your router.
Please, unplug your router wait for 5 min, and plug it in back.

Customer Replay

5 minutes or 5 seconds

5 min
minutes

Customer Replay

You will be waiting awhile

Sure, I`m here

Customer Replay

I unplugged it , now I am timing it

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I appreciate your patience!
Keep me posted

Customer Replay

2 minutes left!

Customer Replay

Just plugged it in

Could you try to connect your TV to the Wi-Fi one more time?

Customer Replay

Unable to connect

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Just to be sure, let us try to reset the TV RAM memory.

Customer Replay

Okay

Please, unplug your TV for 2 min and plug it in back
These simple steps can reset your TV RAM.

Customer Replay

Okay I am timing

Thank you!

Customer Replay

Plugged it in

Ok, try to connect your TV one more time

Customer Replay

Unable to connect

I got you, let us try to reset your Network settings.
Press the Home button on the remote and navigate over to Settings.
Under Settings, select System > Advanced System Settings > Network Connection Reset.
Now select Reset Connection and press the OK button.
Your Hisense Roku TV will reboot and it will now forget all Wi-Fi networks it has ever connected to.

Customer Replay

We are factory resetting

Now we are resetting the Network settings.

Customer Replay

It still doesn't connect

Is your TV rebooted?

Customer Replay

Yes

Just to be sure, do you have any other device connected to your Wi-Fi Network?

Customer Replay

We have another roku tv

Thank you for the info!
Let us try to reset your router then.

Customer Replay

And it is working
We did this with the 5 minute wait didn't we?

We just restart your router
Now we need to reset it to default settings.

Customer Replay

How

After we did that you can find a login and password to your router at the bottom of your router.
You need to find a little hole in the back of your router, And press on it with a paper clip for a 10 sec

Customer Replay

Okay this newer router has a resetting button but no little hole

Could you tell me the model of your router?

Customer Replay

BGW210

image

Customer Replay

I did, it must be the reset

Yes, have you found it?

Customer Replay

Yes

press down on the reset button for about 10 seconds while the router is on

Customer Replay

Did it

Great! And now you can find a login and password on the bottom sticker on your router.

Customer Replay

Yes

Please, try to use default password to connect your TV to Wi-Fi

Customer Replay

How

Have you found the default login and password on your router?

Customer Replay

Yes. That's what we have been using this whole time

Just to be sure, could you try to connect TV to Wi-Fi again as we do before?

Customer Replay

Okay

Thank you!

Customer Replay

Typing now

Take your time

Customer Replay

Didn't work.

Please, try to connect your Phone to your Wi-Fi network

Customer Replay

My phone is connected

Let us try to change DHCP settings manually
Press the Menu button on the remote.
Select Network.
Go to Manual Setup.
Toggle DHCP on if it was off or off if it was on.
Back out of the settings page.

Customer Replay

Do you think maybe it is just a bad tv

Your issue is strange, but I cannot tell you that your TV is bad.

Customer Replay

Hold on, my husband is double checking the password

Thank you!

Customer Replay

It is working! Thank you

Thank you so much!
I`m really happy to help you!

Customer Replay

Thank you so much

Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you! Have a nice one!

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