Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Customer Reply
I have a Hisense roku tv H4 series that won't connect to my network, and my password is correct.
What troubleshooting have you done so far?
Customer Reply
I have done a factory reset. But the tv hasn't been connected to any networks
Let us try to restart your router.
Please, unplug your router wait for 5 min, and plug it in back.
Please, unplug your router wait for 5 min, and plug it in back.
Customer Reply
5 minutes or 5 seconds
5 min
minutes
minutes
Customer Reply
You will be waiting awhile
Sure, I`m here
Customer Reply
I unplugged it , now I am timing it
I appreciate your patience!
Keep me posted
Keep me posted
Customer Reply
2 minutes left!
Great!
Customer Reply
Just plugged it in
Could you try to connect your TV to the Wi-Fi one more time?
Customer Reply
Unable to connect
Just to be sure, let us try to reset the TV RAM memory.
Customer Reply
Okay
Please, unplug your TV for 2 min and plug it in back
These simple steps can reset your TV RAM.
These simple steps can reset your TV RAM.
Customer Reply
Okay I am timing
Thank you!
Customer Reply
Plugged it in
Ok, try to connect your TV one more time
Customer Reply
Unable to connect
I got you, let us try to reset your Network settings.
Press the Home button on the remote and navigate over to Settings.
Under Settings, select System > Advanced System Settings > Network Connection Reset.
Now select Reset Connection and press the OK button.
Your Hisense Roku TV will reboot and it will now forget all Wi-Fi networks it has ever connected to.
Press the Home button on the remote and navigate over to Settings.
Under Settings, select System > Advanced System Settings > Network Connection Reset.
Now select Reset Connection and press the OK button.
Your Hisense Roku TV will reboot and it will now forget all Wi-Fi networks it has ever connected to.
Customer Reply
We are factory resetting
Now we are resetting the Network settings.
Customer Reply
It still doesn't connect
Is your TV rebooted?
Customer Reply
Yes
Just to be sure, do you have any other device connected to your Wi-Fi Network?
Customer Reply
We have another roku tv
Thank you for the info!
Let us try to reset your router then.
Let us try to reset your router then.
Customer Reply
And it is working
We did this with the 5 minute wait didn't we?
We did this with the 5 minute wait didn't we?
We just restart your router
Now we need to reset it to default settings.
Now we need to reset it to default settings.
Customer Reply
How
After we did that you can find a login and password to your router at the bottom of your router.
You need to find a little hole in the back of your router, And press on it with a paper clip for a 10 sec
You need to find a little hole in the back of your router, And press on it with a paper clip for a 10 sec
Customer Reply
Okay this newer router has a resetting button but no little hole
Could you tell me the model of your router?
Customer Reply
BGW210
Customer Reply
I did, it must be the reset
Yes, have you found it?
Customer Reply
Yes
press down on the reset button for about 10 seconds while the router is on
Customer Reply
Did it
Great! And now you can find a login and password on the bottom sticker on your router.
Customer Reply
Yes
Please, try to use default password to connect your TV to Wi-Fi
Customer Reply
How
Have you found the default login and password on your router?
Customer Reply
Yes. That's what we have been using this whole time
Just to be sure, could you try to connect TV to Wi-Fi again as we do before?
Customer Reply
Okay
Thank you!
Customer Reply
Typing now
Take your time
Customer Reply
Didn't work.
Please, try to connect your Phone to your Wi-Fi network
Customer Reply
My phone is connected
Let us try to change DHCP settings manually
Press the Menu button on the remote.
Select Network.
Go to Manual Setup.
Toggle DHCP on if it was off or off if it was on.
Back out of the settings page.
Press the Menu button on the remote.
Select Network.
Go to Manual Setup.
Toggle DHCP on if it was off or off if it was on.
Back out of the settings page.
Customer Reply
Do you think maybe it is just a bad tv
Your issue is strange, but I cannot tell you that your TV is bad.
Customer Reply
Hold on, my husband is double checking the password
Thank you!
Customer Reply
It is working! Thank you
Thank you so much!
I`m really happy to help you!
I`m really happy to help you!
Customer Reply
Thank you so much
Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you! Have a nice one!
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