Hello, thank you for using Howly.
Can you please specify both the brand and the model of your mobile device?
Fit bit watch and Samsung
What problem do you see with app?
Fitbit watch will not sync with the app
Do you see an error message?
yes " there was an error while trying to pair your device"
bluetooth pair
What troubleshooting have you done so far?
not sure how to
Noted.
Can you check the following methods step by step, please:
Is everything clear with the provided instructions?
Yes thanks
It worked, many thanks
So it can pair now, correct?
yes thanks
Is there anything else I can do for you today?
If you have any other questions, I'll be happy to help you out!
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